The Quo and OpenPhone alternative that grows with your team.
CallSprout starts as simply as Quo, formerly OpenPhone, and keeps up as you grow: a US-based team that picks up the phone, desk phones and fax if you want them, Sage on every seat, and contact center plans on the same platform. We set it all up for you.
Why teams choose CallSprout over Quo
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
Small-team simple, with room to grow.
Quo, formerly OpenPhone, is an app-based phone system for small teams, sold as Starter, Business and Scale. Its AI agent, Sona, comes with about 10 calls a month per workspace, and more calls take a monthly credit tier. Inbound phone support comes with Scale only, calls ring in the Quo apps rather than on desk phones, and Quo doesn't support fax.
CallSprout puts more in the seat. Business includes enhanced ring groups, call recording, live call monitoring, voicemail transcription and the Microsoft Teams integration, Sage is on every seat with no AI subscription, and you can keep the desk phones you already own. When your team grows into a call center, Contact Center Lite adds live wallboards, dashboards and scheduled reports, and Contact Center Pro adds queues with agent login and an omnichannel workspace, all on the same platform.
And when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs Quo
| How they compare | CallSprout | Quo |
|---|---|---|
| AI receptionist | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | Sona, with about 10 calls a month per workspace; more calls take a monthly credit tier or overages |
| AI agent and your systems | Sage can look up and update your CRM, calendar or other systems during the call, set up with you | Sona can text the caller, transfer the call or create a Jobber request |
| Live wallboards and call monitoring | Call monitoring on every plan; live wallboards in Contact Center Lite | Analytics reports on Business and Scale; no live wallboard or silent call monitoring published |
| Phone support | A person on our team in West Palm Beach picks up | Inbound phone support on Scale only, weekdays 8 AM to 5 PM Pacific |
| Desk phones | Keep the desk phones you already own | Calls ring in the Quo apps; a number you port to Quo stops ringing on your desk phone |
| Fax | Analog or eFax, unlimited, as an optional extra | Not supported; Quo points you to a separate fax service |
| Microsoft Teams | Included on every plan at no charge | Not in Quo's integration directory |
Quo details as of October 2026, from Quo's published materials. Plans change often, so confirm with Quo before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Quo
Match the plan you would buy from Quo with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Quo Business
| Capability | CallSprout Business | Quo Business |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included US and Canada, under Quo's fair use policy. |
| Auto attendant and call routing | Included | Included Phone menus (IVR) and a call flow builder. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Partial Ring groups with custom ring order. No call queues documented. |
| Voicemail transcription | Included Free on every plan. | Included Every voicemail is transcribed. |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Included Manual or automatic recording. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. Add the Communicator desktop, mobile and web apps only for the people who use them. | Included Windows, Mac, iOS, Android and web. |
| Microsoft Teams integration | Included Included at no cost. | Not available Not among Quo's listed integrations. |
| Business texting (SMS) | Partial 200 messages per user each month. | Included Unlimited US and Canada texting. Carrier registration fees apply. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Not available Quo handles voice and texting, not video. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Not available Quo does not support faxing. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Partial Sona included for about 10 calls a month. More costs extra. |
| CRM integration | Your choice Free for the first 12 months. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more. | Included HubSpot, Salesforce, Zoho CRM, Pipedrive and more. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Quo Scale
| Capability | CallSprout Contact Center Lite | Quo Scale |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included All at once, batches or ordered groups, then voicemail or forwarding. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Not published |
| Live call monitoring | Included | Partial Agents can add a manager to the call. No silent monitoring documented. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Not published |
| Member performance dashboard | Included | Included Analytics shows each member's call, message and conversation volumes. |
| Scheduled reports with automated delivery | Included | Partial A monthly analytics recap email. No custom report schedules documented. |
| Reporting without a separate add-on | Included | Included Analytics and reporting are included on Business and Scale. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Not available Not included. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Partial Sona included for about 10 calls a month. More costs extra. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Partial Sona can create Jobber requests mid-call. No CRM or calendar lookups documented. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Not published |
| Voicemail transcription | Included Free on every plan. | Included Every voicemail is transcribed. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Included Recorded calls get transcripts, summaries and action items. |
Quo details as of October 2026, from Quo's published materials. Plans change often, so confirm with Quo before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
Where CallSprout pulls ahead of Quo
Small-team simple, with more in the seat and people who pick up.
Quo's Sona comes with about 10 calls a month per workspace, then needs a monthly credit tier or per-call overages. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
Quo includes inbound phone support on Scale only, on weekdays from 8 AM to 5 PM Pacific. At CallSprout, a person on our team in West Palm Beach picks up, and critical outages get a response within 15 minutes.
A number you port to Quo rings only in its apps, and Quo doesn't support fax. On CallSprout, keep the desk phones you own and add analog or eFax if your business still faxes.
When you need wallboards, queues or an omnichannel workspace, Contact Center Lite and Pro are the next plans, not a new vendor.
Moving from Quo is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayQuo
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Quo or OpenPhone alternative?
- Yes, especially for a small business that's growing. Business includes enhanced ring groups, call recording, live call monitoring, voicemail transcription and the Teams integration, Sage is on every seat, and you can keep your desk phones and add fax. Contact Center Lite and Pro are there when you need them, and support comes from a US team in West Palm Beach that picks up the phone.
- How does CallSprout charge for its AI agent?
- No AI subscription and no credit packs. Sage, our AI voice agent, is on every seat and optional, so it answers only where you turn it on. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How hard is it to switch from Quo?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Quo workspace, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- We're a small team. Is CallSprout built for us?
- Yes. Business is our basic plan, and it includes more than most base plans: unlimited US calling, call routing, enhanced ring groups, call recording, voicemail transcription and the Teams integration. You add the Communicator desktop, mobile and web apps only for the people who use them, so you don't pay for what you don't need. If you grow into a call center, Contact Center Lite is where most call centers land, and Contact Center Pro is the full contact center.
- Can I hear the AI agent before switching?
- Yes. Leave your number and Sage calls you back in about ten seconds, so you can hear exactly how it handles a call before you move anything. There's no demo line to dial.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
Ready to switch from Quo?
Start a free trial, or talk to a person on our team in West Palm Beach.