Close on call handling. Different on AI.
Intermedia Unite is a solid business phone platform. CallSprout's Contact Center Lite matches it on wallboards, monitoring and reporting, and adds Sage, an AI voice agent, on every seat.
Who Intermedia is for
Intermedia Unite Pro is a capable phone plan, the second of Intermedia's four Unite packages. It includes call queues with agent login, live wallboards, scheduled reports and live call monitoring.
On call handling the two are close, and Intermedia includes queues with agent login where CallSprout keeps them for Contact Center Pro. The bigger difference is AI. Intermedia includes voicemail transcription and AI call recaps on Unite Pro, and sells its AI Receptionist as a separate add-on billed in minute bundles. On CallSprout, Sage and live transcription are available on every seat and billed only when used, Sage by the second and transcription per minute, and voicemail transcription is free.
CallSprout vs Intermedia, line by line
| How they compare | CallSprout | Intermedia |
|---|---|---|
| Call queues with agent login | On Contact Center Pro. Lite uses enhanced ring groups | Included in Unite Pro |
| Live call monitoring | Included in Contact Center Lite | Included in Unite Pro |
| Live wallboard and scheduled reports | Included in Contact Center Lite | Included in Unite Pro |
| AI voice agent | Sage on every seat, billed by the second only when it answers | AI Receptionist, sold as an add-on in minute bundles |
| Real-time call transcription | On every seat, billed per minute only when used | Not published for Unite. Live transcription is part of Intermedia Contact Center |
| Voicemail and recording transcription | Voicemail transcription free, call transcription billed per minute when used | Included in Unite Pro, with AI call recaps of recorded calls |
Intermedia details as of October 2026, based on Intermedia's published materials. Plans change often, so confirm with Intermedia before you decide. See every tier side by side.
Where CallSprout pulls ahead
The same visibility, with AI ready on every seat.
The AI voice agent is available on every CallSprout seat. You pay by the second when it answers instead of adding a monthly AI line.
Live call transcription is available on every CallSprout seat and billed per minute only when used. Intermedia publishes live transcription only for its separate contact center product.
Leave your number and Sage calls you in about ten seconds so you can judge the AI on a real call.
Where Intermedia wins
No phone system is right for everyone. Here is where Intermedia is the stronger pick.
- Unite Pro includes call queues with agent login. On CallSprout, those queues are part of Contact Center Pro rather than Lite.
- Unite Pro matches Contact Center Lite on live call monitoring, wallboards and scheduled reports, so on visibility alone there is little to choose between them.
- Voicemail transcription and AI call recaps are included in Unite Pro. CallSprout transcribes voicemail free and bills recorded call transcription per minute when used.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
- Is CallSprout an Intermedia Unite alternative?
- Yes. Contact Center Lite matches Unite Pro on live wallboards, scheduled reports and live call monitoring, and adds Sage, an AI voice agent available on every seat.
- Does CallSprout charge a monthly fee for AI?
- No separate monthly AI subscription. Sage is billed by the second and call transcription per minute, only when used, and voicemail transcription is free.
- Where does CallSprout fall short of Intermedia?
- Intermedia includes queues with agent login on Unite Pro. On CallSprout, you get those on Contact Center Pro.
Other comparisons.
Two small-business phone systems. One adds an AI voice agent to every seat.
See the comparison →The AI phone system built for small business, not the enterprise.
See the comparison →Two cloud phone systems, packaged differently. Here is where each one lands.
See the comparison →Ready to switch from Intermedia?
Start a free trial or hear Sage handle a real call.