The Intermedia alternative with Teams and Sage on every plan.
CallSprout gives you the phone system and contact center you're weighing Intermedia for, with the Microsoft Teams integration on every plan, Sage on every seat and a US-based team that picks up the phone. Three posted plans, set up for you.
Why teams choose CallSprout over Intermedia
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
Teams and AI in the plan, not on the side.
Intermedia posts two Unite plans, Pro and Enterprise. Embedded Microsoft Teams calling is sold as its own set of Unite for Teams plans, the AI Receptionist runs on AI Agent minutes bought in bundles, and Intermedia Contact Center is a separate product priced by quote.
CallSprout keeps it in the plan. Business includes enhanced ring groups, call recording, live call monitoring, voicemail transcription and the Microsoft Teams integration at no cost, and Sage is on every seat with no minute bundles to buy: the first 30 seconds of every call are free, then it bills by the second. Contact Center Lite, where most call centers land, adds live wallboards, a member performance dashboard and scheduled reports. Contact Center Pro is the full contact center, with an omnichannel workspace and an outbound dialer, at a posted price.
When you call us, a person on our team in West Palm Beach picks up. Critical outages get a response within 15 minutes.
CallSprout vs Intermedia
| How they compare | CallSprout | Intermedia |
|---|---|---|
| AI receptionist | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | AI Receptionist, a billable service that runs on AI Agent minutes bought in bundles |
| AI that uses your business systems | Sage can look up and update your CRM, calendar or other systems during the call, through your MCP server if you have one, or one we build for you | AI Receptionist answers from the business details, FAQs and documents you load, and transfers calls to set destinations |
| Microsoft Teams | Included on every plan at no charge | Embedded Teams calling is sold as separate Unite for Teams plans |
| Live wallboards and scheduled reports | Included in Contact Center Lite, with no add-on to buy | Wallboards and scheduled reports on Unite Pro |
| Call recording | Included on every plan, on demand or by default, with extended retention available | On demand or automatic on Unite Pro, stored up to 90 days, longer with Intermedia Archiving |
| Omnichannel contact center | Contact Center Pro: voice, email, live chat, WhatsApp and Messenger in one workspace, with an outbound dialer and CSAT surveys | Chat and WhatsApp queues, email, post-call surveys and power dialing are listed in the Contact Center Elite package, not Pro |
| Contact center pricing | Contact Center Lite and Pro are posted plans | Contact Center Pro and Elite are priced by quote |
Intermedia details as of October 2026, from Intermedia's published materials. Plans change often, so confirm with Intermedia before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Intermedia
Match the plan you would buy from Intermedia with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Intermedia Unite Pro
| Capability | CallSprout Business | Intermedia Unite Pro |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Partial Listed as unlimited; a support article cites 6,000 outbound minutes monthly. |
| Auto attendant and call routing | Included | Included One auto attendant with branched menus; more cost extra. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Included Basic and advanced hunt groups with call queuing. |
| Voicemail transcription | Included Free on every plan. | Included Listed as included on Pro. |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Included Automatic or on demand, 90 days or 48 hours per user. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. On Business, add the Communicator desktop, web and mobile apps only for the people who use them. | Included Desktop and mobile apps listed for Pro. |
| Microsoft Teams integration | Included Included at no cost. | Add-on or tier up Embedded Teams calling is sold as separate Unite for Teams plans. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 500 texts listed for Pro; the period is not stated. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Included Unlimited meetings, up to 100 video participants. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Included Web fax with 1,000 outbound minutes monthly; fax lines extra. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist runs on AI Agent minutes bought in bundles. |
| CRM integration | Your choice An add-on, set up by our team. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more, plus custom connections. | Included Salesforce, HubSpot, Zoho, ServiceNow and Dynamics are listed for Pro. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Intermedia Unite Pro
| Capability | CallSprout Contact Center Lite | Intermedia Unite Pro |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included Round-robin, sequential, longest idle or ring-all, with a timeout destination. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Agent log in and out and wrap-up time. No queue-position announcement is documented. |
| Live call monitoring | Included | Included |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Included |
| Member performance dashboard | Included | Included Agent performance reports. |
| Scheduled reports with automated delivery | Included | Included |
| Reporting without a separate add-on | Included | Included |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Add-on or tier up Not included. Teams calling is a separate Unite for Teams plan. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist, billed in minute bundles. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Not published |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Not published |
| Voicemail transcription | Included Free on every plan. | Included |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Partial AI call recaps with a summary of recorded calls. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Intermedia Contact Center Elite
| Capability | CallSprout Contact Center Pro | Intermedia Contact Center Elite |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included Voice, email and webchat queues are included on Elite. |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more are metered per message. | Included SMS queues are included on Elite. |
| WhatsApp and Facebook Messenger | Included | Partial WhatsApp queues included; Facebook Messenger is not published. |
| Unified history across channels | Included | Partial Prior messaging conversations shown; cross-channel history is not published. |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Not published |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview, progressive, power and voice messaging, with dispositions. | Included Power dialing is included on Elite; other modes not published. |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist runs on AI Agent minutes bought in bundles. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Not published |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Partial Screen recording included; AI Evaluator quality scoring is an add-on. |
| Workforce managementForecasting and scheduling | Not available | Partial Scheduling on Elite; forecasting through outside tools such as Calabrio. |
| Knowledge managementSuggested articles during an interaction | Not available | Add-on or tier up In-call article suggestions need the AI Advanced add-on. |
Intermedia details as of October 2026, from Intermedia's published materials. Plans change often, so confirm with Intermedia before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
All product names are trademarks of their respective owners. Comparisons are based on each company's published materials.
Where CallSprout pulls ahead of Intermedia
Less to buy on the side, and a team in West Palm Beach behind it.
Intermedia's AI Receptionist runs on AI Agent minutes you buy in bundles. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
The Microsoft Teams integration comes with every CallSprout plan at no charge. Intermedia sells embedded Teams calling as separate Unite for Teams plans.
Sage can look up and update your CRM, calendar or other systems during the call, through your MCP server if you have one, or one we build for you. Intermedia's AI Receptionist answers from the details and documents you load.
Contact Center Pro puts voice, email, live chat, WhatsApp and Messenger in one workspace, with an outbound dialer and CSAT surveys, at a posted price. Intermedia Contact Center is priced by quote, and chat, email and power dialing are in its Elite package, not Pro.
Moving from Intermedia is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayIntermedia
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Intermedia alternative?
- Yes. CallSprout covers the phone system and the contact center, with the Microsoft Teams integration on every plan at no charge and Sage on every seat. Every plan includes live call monitoring, Contact Center Lite adds live wallboards and scheduled reports, Contact Center Pro is the full contact center, and support comes from a US team in West Palm Beach that picks up the phone.
- Do I have to buy AI minute bundles?
- No. Sage, our AI voice agent, is on every seat with no separate AI subscription, and it's optional, so it only answers where you turn it on. The first 30 seconds of every call are free, then it bills by the second. AI Transcription bills per minute, and voicemail transcription is free.
- Does CallSprout work with Microsoft Teams?
- Yes. The Microsoft Teams integration is included on every CallSprout plan at no cost, from Business through Contact Center Pro, so there's no separate Teams version of your plan to pick.
- Does CallSprout have wallboards and call monitoring?
- Yes. Live call monitoring is included on every plan. Contact Center Lite adds live wallboards, a member performance dashboard and scheduled reports with automated delivery, with no booster or add-on to buy. Contact Center Pro adds queues with agent login, skills-based routing and supervisor monitor, whisper and barge.
- How hard is it to switch from Intermedia?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Intermedia account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
Ready to switch from Intermedia?
Start a free trial, or talk to a person on our team in West Palm Beach.