The Zoom Phone alternative with reporting in the plan and people who pick up.
CallSprout gives you the calling features you expect from Zoom Phone, plus live wallboards and reporting in the plan, a US-based team that picks up the phone, and Sage, an AI voice agent on every seat. Three posted plans, set up for you.
Why teams choose CallSprout over Zoom
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
A phone company first, with people who pick up.
Zoom sells Zoom Phone by calling plan, and a few things phone teams count on sit outside it. Live queue dashboards and queue reports come with the Customer Engagement Pack, an add-on. The AI Receptionist bills per minute on top of Zoom Phone. Support with set response times comes with Zoom's paid Premier plans.
With CallSprout, Business includes enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration and 200 texts per user, with Sage on every seat. Contact Center Lite adds live wallboards, a member performance dashboard and scheduled reports, with no pack to buy.
And when you call us, a person on our team in West Palm Beach picks up. Critical outages get a response within 15 minutes.
CallSprout vs Zoom
| How they compare | CallSprout | Zoom |
|---|---|---|
| AI receptionist | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | AI Receptionist, billed per minute on top of Zoom Phone |
| Live wallboards and queue reports | Included in Contact Center Lite | Through the Customer Engagement Pack, an add-on to Zoom Phone |
| AI that works in your systems | Sage looks up and updates your CRM, calendar or other systems during the call, through your MCP server if you have one, or one we build for you | Calendar booking and Salesforce or HubSpot sync on the AI Receptionist. Custom API actions are on the Zoom Virtual Agent voice or chat plan |
| Support | A person in West Palm Beach picks up, with a 15-minute response to critical outages | Base Access plan, on a commercially reasonable effort basis. Set response times come with paid Premier plans |
| Business texting | 200 messages per user each month on every plan | Included on the Unlimited, Pro Plus and Business Plus calling plans. Other calling plans may be charged |
| Microsoft Teams | Included on every plan at no charge | Free Zoom app inside Teams. The native Teams dialer through Direct Routing is an add-on |
Zoom details as of October 2026, from Zoom's published materials. Plans change often, so confirm with Zoom before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Zoom
Match the plan you would buy from Zoom with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Zoom Phone US & CA Unlimited
| Capability | CallSprout Business | Zoom Phone US & CA Unlimited |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included US and Canada. |
| Auto attendant and call routing | Included | Included Auto attendants, IVR and business-hours routing. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Partial Call queues listed. Some queue features need the Customer Engagement Pack. |
| Voicemail transcription | Included Free on every plan. | Included |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Included On-demand and automatic. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. On Business, add the Communicator desktop, web and mobile apps only for the people who use them. | Included |
| Microsoft Teams integration | Included Included at no cost. | Partial Embedded Teams app is free. Direct Routing is a paid add-on. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial Included. Allowance not published. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Partial 40 minutes and 100 participants. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Partial 50 pages a month. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist is a separate product. |
| CRM integration | Your choice An add-on, set up by our team. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more, plus custom connections. | Partial Salesforce listed. HubSpot not on this plan. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Zoom Phone with Customer Engagement Pack
| Capability | CallSprout Contact Center Lite | Zoom Phone with Customer Engagement Pack |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included Through call queue ring order and overflow settings. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Queues with opt in and out, opt-out reasons and wrap-up time. |
| Live call monitoring | Included | Included |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Included Through the Customer Engagement Pack add-on. |
| Member performance dashboard | Included | Included |
| Scheduled reports with automated delivery | Included | Included |
| Reporting without a separate add-on | Included | Add-on or tier up Queue and engagement reports come with the Customer Engagement Pack add-on. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Partial Embedded Teams app is free. Direct Routing is a paid add-on. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Zoom Virtual Agent needs its own voice license. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Custom API actions on the Virtual Agent voice plan. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Partial Live captions on screen, not kept after the call. |
| Voicemail transcription | Included Free on every plan. | Included |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Partial On demand, one recording at a time. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Zoom Contact Center Premium
| Capability | CallSprout Contact Center Pro | Zoom Contact Center Premium |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more are metered per message. | Included |
| WhatsApp and Facebook Messenger | Included | Included |
| Unified history across channels | Included | Included |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Included |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview, progressive, power and voice messaging, with dispositions. | Included |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Zoom Virtual Agent is a separate license. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Zoom Virtual Agent add-on with custom API actions. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Add-on or tier up Included on the Elite tier. |
| Workforce managementForecasting and scheduling | Not available | Add-on or tier up Included on the Elite tier. |
| Knowledge managementSuggested articles during an interaction | Not available | Add-on or tier up Through AI Expert Assist, an add-on on Premium. |
Zoom details as of October 2026, from Zoom's published materials. Plans change often, so confirm with Zoom before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
All product names are trademarks of their respective owners. Comparisons are based on each company's published materials.
Where CallSprout pulls ahead of Zoom
Reporting in the plan, AI on every seat, and people who pick up.
Zoom bills its AI Receptionist per minute on top of Zoom Phone. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second, and it only answers where you turn it on.
Live wallboards, a member performance dashboard and scheduled reports come with Contact Center Lite. On Zoom Phone, live queue dashboards and queue reports come with the Customer Engagement Pack, an add-on.
Call us and a person on our team in West Palm Beach answers, and critical outages get a response within 15 minutes. At Zoom, set response times come with a paid Premier support plan.
Sage can look up and update your CRM, calendar or other systems during the call, through your MCP server if you have one, or one we build for you. Zoom's AI Receptionist lists named calendar and CRM integrations, and custom API actions sit on a Zoom Virtual Agent plan.
Moving from Zoom is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayZoom
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Zoom Phone alternative?
- Yes. You get the calling features teams rely on, with live wallboards and reporting in Contact Center Lite instead of an add-on pack, and Sage on every seat. Business includes enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Teams integration and 200 texts per user. Support comes from a US team in West Palm Beach that picks up the phone.
- Does CallSprout charge extra for the AI receptionist?
- There's no AI subscription. Sage, our AI voice agent, is on every seat, and it's optional, so it only answers where you turn it on. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How hard is it to switch from Zoom Phone?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Zoom Phone account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Do I need an add-on to see wallboards and queue reports?
- Not on CallSprout. Live call monitoring is on every plan, and live wallboards, a member performance dashboard and scheduled reports with automated delivery are part of Contact Center Lite, with no booster or add-on to buy. On Zoom Phone, live queue dashboards and queue reports come with the Customer Engagement Pack.
- Can I keep using Zoom for video meetings?
- Yes. CallSprout replaces your phone system, not your meetings app, so your team can keep meeting on Zoom. For quick calls, Business includes video meetings with up to 3 participants and 45 minutes, and unlimited video is an add-on.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
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See the comparison →The Dialpad alternative where a person picks up the phone.
See the comparison →The Nextiva alternative with more in the seat, set up for you.
See the comparison →Ready to switch from Zoom?
Start a free trial, or talk to a person on our team in West Palm Beach.