Strong call center basics on both sides. The difference is AI you can use today.
Sangoma sells cloud phone service under the Business Voice, CommUnity and Switchvox Cloud brands, with Sangoma CX for contact centers. CallSprout pairs the same call center basics with Sage, an AI voice agent available on every seat, and an open path to outside AI platforms.
Who Sangoma is for
Sangoma has deep roots in business telephony, and Switchvox Cloud is a capable call center platform. It documents call queues with agent login, live wallboards, and supervisor listen, whisper and barge, along with video meetings, fax, SMS and CRM integrations.
AI is where the two diverge. Sangoma's knowledge base describes its AI Agent Routing Receptionist IVR as "currently available to beta users only." Its Scribe service produces transcripts, summaries and sentiment from call recordings, and on Switchvox Cloud, adding a third-party SIP provider is handled through Sangoma Technical Support.
On CallSprout, Sage is available on every seat today and billed by the second only when it answers. Sage connects to your existing business tools, and when you would rather run an outside AI platform, CallSprout supports SIP trunk connections to platforms such as Retell, with calls transferred back into CallSprout when a person is needed.
CallSprout vs Sangoma, line by line
| How they compare | CallSprout | Sangoma |
|---|---|---|
| AI voice agent | Sage, available on every seat today and billed by the second only when it answers | AI Receptionist documented as available to beta users only |
| Call transcription | Live and recorded transcription on every seat, billed per minute when used | AI transcription and summaries of recorded calls |
| Outside AI voice agents | SIP trunk connections to outside AI platforms such as Retell, with transfers back into CallSprout | On Switchvox Cloud, third-party SIP providers are added through Sangoma Technical Support |
| Call queues with agent login | On Contact Center Pro | On Switchvox Cloud |
| Live monitoring, whisper and barge | Monitoring on Lite. Whisper and barge on Contact Center Pro | Listen, whisper and barge on Switchvox Cloud |
| Live wallboard | Included from Contact Center Lite | On Switchvox Cloud |
| Omnichannel contact center | Contact Center Pro: voice, email, chat, WhatsApp and Messenger | Sangoma CX, a separate contact center product |
| Video meetings and SMS | Small video meetings and 200 texts per user each month included, more through add-ons | Offered on Sangoma's hosted cloud service |
Sangoma details as of October 2026, based on Sangoma's published materials. Plans change often, so confirm with Sangoma before you decide. See every tier side by side.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Where CallSprout pulls ahead
AI that is generally available, metered fairly, and open to the platforms you already use.
Sage answers, qualifies and routes calls on any CallSprout seat today. You pay by the second only when it answers.
Prefer an outside AI voice agent? CallSprout supports SIP trunk connections to it, and calls transfer back to your team when a person is needed.
Live call transcription is available on every seat and billed per minute when used. Voicemail transcription is free.
Leave your number and Sage calls you in about ten seconds so you can judge the AI on a real call.
Where Sangoma wins
No phone system is right for everyone. Here is where Sangoma is the stronger pick.
- Switchvox Cloud documents call queues with agent login, live wallboards, and listen, whisper and barge. If those are all you need, it covers them well.
- Sangoma documents CRM integrations, including Salesforce click-to-call and screen pop.
- Sangoma CX is a dedicated contact center product for teams that want one separate from their phone system.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
- Does Sangoma have an AI receptionist?
- As of October 2026, Sangoma's knowledge base describes its AI Agent Routing Receptionist IVR as available to beta users only, and its marketing page lists no general availability date. Sage, CallSprout's AI voice agent, is available on every seat today.
- Can I connect an outside AI voice agent like Retell?
- On CallSprout, yes. We support SIP trunk connections to outside AI platforms such as Retell, with calls transferred back into CallSprout when a person is needed. On Switchvox Cloud, Sangoma handles adding a third-party SIP provider through its technical support team.
- Is Sangoma's Scribe transcription included?
- Sangoma sells Scribe as a base license with minute top-ups on several of its platforms, and it works from recorded calls. Its cloud page also lists built-in AI transcription and summaries. CallSprout transcribes voicemail free and bills live and recorded call transcription per minute when used.
- Does CallSprout have queues and wallboards like Switchvox?
- Yes. Contact Center Lite includes live wallboards and call monitoring, and Contact Center Pro adds queues with agent login, skills-based routing, and supervisor whisper and barge.
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