The Sangoma alternative with AI that is live today.
CallSprout gives you the phone features you expect from Sangoma, plus Sage, an AI voice agent on every seat today, free voicemail transcription, call recording on every plan and a US-based team that picks up the phone. Three posted plans, set up for you.
Why teams choose CallSprout over Sangoma
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
AI you can use today, with people behind it.
Sangoma sells several phone platforms, including Business Voice and Switchvox, plus Sangoma CX for contact centers, and features differ from one to the next. Its documentation lists Sonella AI, its AI receptionist, as in beta and available only to select customers. Voicemail transcription is billed by the minute on Business Voice and comes with Scribe, a paid add-on, on Switchvox.
CallSprout keeps it simple: three posted plans, set up for you. Business includes call recording, free voicemail transcription, enhanced ring groups, live call monitoring and the Microsoft Teams integration, and Sage is on every seat today, free for the first 30 seconds of every call, then billed by the second. Contact Center Lite adds live wallboards, dashboards and scheduled reports in the plan, with no add-on to buy.
And when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs Sangoma
| How they compare | CallSprout | Sangoma |
|---|---|---|
| AI voice agent | Sage on every seat today, free for the first 30 seconds of every call, then billed by the second | Sonella AI, documented as in beta and open to beta users only |
| Voicemail transcription | Free on every plan | Billed per minute on Business Voice; part of Scribe, a paid add-on, on Switchvox |
| Call transcription | Live and recorded, billed per minute only when used | Scribe, a paid add-on, on Switchvox; Speech Analytics on Sangoma CX Premium only |
| Scheduled reports | Included in Contact Center Lite, with automated delivery | On Sangoma CX Advanced and Premium, not CX Standard |
| Call recording | Included on every plan, on demand or by default, with extended retention available | Licensed per extension on Business Voice; on Switchvox Cloud, you delete or offload recordings to manage disk space |
| Your data in your own systems | Sage works with your CRM and calendar through your MCP server or one we build, and call activity can go to your own systems | No Extend API access on Switchvox Cloud; some functions run through Event Triggers and an outside server |
| Microsoft Teams | Included on every plan at no charge | TeamHub or Sangoma Phone apps inside Teams, or Direct Routing with a Microsoft Teams Phone license |
Sangoma details as of October 2026, from Sangoma's published materials. Plans change often, so confirm with Sangoma before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Sangoma
Match the plan you would buy from Sangoma with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Sangoma Business Voice Professional
| Capability | CallSprout Business | Sangoma Business Voice Professional |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included US calling with a 3,000-minute fair-use cap per call path. |
| Auto attendant and call routing | Included | Included Automated attendant menus with business-hours and holiday routing. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Included Ring groups and call queues, with failover. |
| Voicemail transcription | Included Free on every plan. | Add-on or tier up Billed per transcribed minute. |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Partial Licensed per extension; bundle inclusion is not published. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. On Business, add the Communicator desktop, web and mobile apps only for the people who use them. | Included TeamHub on Windows, macOS, iOS, Android and web. |
| Microsoft Teams integration | Included Included at no cost. | Partial Embedded TeamHub app included. Direct Routing uses partner connectors. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 1,000 outbound texts a month; inbound unlimited. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Included Up to 120 participants and 12-hour sessions. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Partial StarFax Digital; usage billed or included by user bundle. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Sonella AI, a separate product in beta for select customers. |
| CRM integration | Your choice An add-on, set up by our team. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more, plus custom connections. | Partial Sangoma Connector license per user; bundle inclusion not published. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Sangoma CX Standard
| Capability | CallSprout Contact Center Lite | Sangoma CX Standard |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Partial Five queue strategies with failover. Queue priority needs CX Advanced. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Agent login and pause states. Wrap-up timers need CX Advanced. |
| Live call monitoring | Included | Included Listen, whisper and barge-in on the Standard tier. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Included Real-time queue and agent monitors with a heads-up display. |
| Member performance dashboard | Included | Included Real-time agent monitoring and an Agents Performance report. |
| Scheduled reports with automated delivery | Included | Add-on or tier up Scheduled Reports start on the CX Advanced tier. |
| Reporting without a separate add-on | Included | Partial Core reports included. SLA and traffic reports need CX Advanced. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Partial Teams works as the agent phone through Business Voice. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Sonella AI, a separate product in beta for select customers. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Sonella AI calendar and webhook functions, in beta. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Not published |
| Voicemail transcription | Included Free on every plan. | Add-on or tier up Through Business Voice, billed per minute. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Add-on or tier up Speech Analytics transcripts need the CX Premium tier. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Sangoma CX Premium
| Capability | CallSprout Contact Center Pro | Sangoma CX Premium |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included Voice, email and WebChat handled in the Web Agent UI. |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more are metered per message. | Included SMS and MMS on the Premium tier. |
| WhatsApp and Facebook Messenger | Included | Partial WhatsApp and Telegram. Facebook Messenger is not listed. |
| Unified history across channels | Included | Partial Prior conversations shown per channel, plus call history by number. |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Not published |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview, progressive, power and voice messaging, with dispositions. | Partial Agent-dialed outbound queues. No automated dialer is documented. |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Sonella AI, separate and in beta. CX bots are text only. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Sonella AI calendar and webhook functions, in beta. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Partial QA assessments and speech analytics. Screen recording is not listed. |
| Workforce managementForecasting and scheduling | Not available | Not published |
| Knowledge managementSuggested articles during an interaction | Not available | Partial Agent FAQ bot via Google Dialogflow; Google subscription not included. |
Sangoma details as of October 2026, from Sangoma's published materials. Plans change often, so confirm with Sangoma before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
All product names are trademarks of their respective owners. Comparisons are based on each company's published materials.
Where CallSprout pulls ahead of Sangoma
AI you can use today, without the nickel-and-diming.
Sangoma's documentation lists its AI receptionist, Sonella AI, as in beta for select customers. Sage is on every CallSprout seat today, free for the first 30 seconds of every call, then billed by the second.
Every CallSprout plan transcribes voicemail at no charge. Sangoma bills it by the minute on Business Voice, and on Switchvox it comes with Scribe, a paid add-on.
Contact Center Lite includes live wallboards and scheduled reports with automated delivery. On Sangoma CX, scheduled reports start on the Advanced tier.
Sage can look up and update your CRM or calendar during the call, set up with you, and call activity can go to your own systems. Switchvox Cloud customers do not get access to Sangoma's Extend API.
Moving from Sangoma is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodaySangoma
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Sangoma alternative?
- Yes. Business includes call recording, free voicemail transcription, enhanced ring groups and the Teams integration, and Sage is on every seat today, while Sangoma's documentation lists its AI receptionist as in beta. Support comes from a US team in West Palm Beach that picks up the phone.
- Does Sangoma have an AI receptionist?
- Sangoma is preparing to launch one. As of October 2026, its documentation describes Sonella AI as in beta and available to beta users only, with more details to come before general release. Sage, CallSprout's AI voice agent, is on every seat today. Leave your number and Sage calls you back in about ten seconds, so you can hear it for yourself.
- Does CallSprout charge extra for the AI receptionist?
- No AI subscription. Sage is on every seat, and it's optional, so you turn it on only where you want it. The first 30 seconds of every call are free, and after that its usage is billed by the second. Voicemail transcription is free, and call transcription is billed per minute only when you use it.
- How hard is it to switch from Sangoma?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Sangoma system, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Does CallSprout have queues and wallboards like Switchvox or Sangoma CX?
- Yes. Business includes enhanced ring groups with priority, sequential or parallel ringing and overflow, plus live call monitoring. Contact Center Lite, where most call centers land, adds live wallboards, a member performance dashboard and scheduled reports. Contact Center Pro adds queues with agent login, wrap-up and queue position, skills-based routing, and supervisor monitor, whisper and barge.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
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See the comparison →Ready to switch from Sangoma?
Start a free trial, or talk to a person on our team in West Palm Beach.