Two cloud phone systems, packaged differently. Here is where each one lands.
Dialpad sells cloud phone and contact center products. CallSprout covers the same ground in three tiers, from Business to Contact Center Pro, with Sage, our AI voice agent, on every seat.
Who Dialpad is for
Dialpad sells cloud business phone as Dialpad Connect, with contact center products alongside it. Teams that text customers a lot get SMS in every Connect plan, with 250 outbound messages per license each month, and call recording is on every Connect plan.
The packaging is where the two differ. On CallSprout, every plan includes 200 text messages per user each month and small video meetings, fax and larger meetings are add-ons you pick, and Sage, the AI voice agent, is available on every seat and billed by the second only when it answers. If texting volume drives your decision, Dialpad's bundle is worth a close look. If you want an AI voice agent without another subscription, CallSprout is built around that.
CallSprout vs Dialpad, line by line
| How they compare | CallSprout | Dialpad |
|---|---|---|
| SMS | 200 messages per user each month included, more on your quote | Included on Connect plans, with 250 outbound messages per license each month |
| Call recording | Included on every tier | Included on every Connect plan |
| Recording retention | Longer retention through an archiving add-on | Admin-set retention in one-day steps. Recordings stay retrievable for 45 days to one year by plan, with longer access sold separately |
| Contact center | Contact Center Lite and Pro tiers on the same platform as your phones | Dialpad Support, sold as a separate contact center product |
Dialpad details as of October 2026, based on Dialpad's published materials. Plans change often, so confirm with Dialpad before you decide. See every tier side by side.
Where CallSprout pulls ahead
An AI voice agent on every seat, without a second subscription.
The AI voice agent is ready on every CallSprout seat. You pay by the second when it answers, and nothing when it does not.
Leave your number and Sage calls you in about ten seconds, so you judge the AI on a real call.
Start on Business, add wallboards and monitoring with Contact Center Lite, and move to queues and omnichannel on Contact Center Pro.
Where Dialpad wins
No phone system is right for everyone. Here is where Dialpad is the stronger pick.
- Dialpad's Connect plans include 250 outbound texts per license each month, slightly more than CallSprout's 200 per user, which can matter for a text-heavy team.
- Admins set recording retention in one-day steps, and recordings stay retrievable for 45 days to one year depending on the plan.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
- Is CallSprout a Dialpad alternative?
- Yes. CallSprout covers business phone and contact center needs across three tiers, with Sage, the AI voice agent, available on every seat and billed by the second only when it answers.
- Does CallSprout include SMS like Dialpad?
- Yes. Every CallSprout plan includes 200 text messages per user each month, with more priced on your quote. Dialpad includes 250 outbound messages per Connect license each month.
- Is call recording included?
- Yes. Call recording is included on every CallSprout tier, and longer retention is available through an archiving add-on.
- Can I hear CallSprout's AI agent first?
- Yes. Leave your number and Sage calls you back in about ten seconds so you can hear exactly how it handles a call.
Other comparisons.
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See the comparison →The AI phone system built for small business, not the enterprise.
See the comparison →A focused phone system, with an AI agent you can hear on a live call.
See the comparison →Ready to switch from Dialpad?
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