The Dialpad alternative where a person picks up the phone.
CallSprout gives you the phone features you expect from Dialpad, plus a US-based team that picks up the phone, the Microsoft Teams integration on every plan, and Sage, an AI voice agent on every seat. Three posted plans on a network built for 99.999% uptime, and we set it all up for you.
Why teams choose CallSprout over Dialpad
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
More in the base plan, and a person when you call.
Dialpad sells its phone system, contact center and AI agents as separate products: Connect, Support and Resolve. On Connect Standard, the Microsoft Teams integration, Salesforce and HubSpot, automatic call recording and phone support all start on Pro, and ring groups top out at three.
CallSprout puts more in the seat. Business includes enhanced ring groups, call recording on demand or by default, live call monitoring, voicemail transcription and the Teams integration, with Sage on every seat. Contact Center Lite adds live wallboards and dashboards in the plan, and Contact Center Pro adds queues, an omnichannel workspace and an outbound dialer, all on the same platform as your phones.
And when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs Dialpad
| How they compare | CallSprout | Dialpad |
|---|---|---|
| AI voice agent | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | AI agents sold separately through Dialpad Resolve, with custom pricing |
| Microsoft Teams | Included on every plan at no charge | Connect Pro or Enterprise, set up through Dialpad's Professional Services team |
| CRM integration | An add-on on any plan, set up by our team | Salesforce and HubSpot start on Connect Pro |
| Call recording | Included on every plan, on demand or by default | Manual only on Connect Standard; automatic recording starts on Pro |
| Live wallboards and call monitoring | Call monitoring on every plan; live wallboards in Contact Center Lite | Real-time dashboards and listen, barge and take over need a Dialpad Support or Sell seat |
| Calling for contact center agents | Unlimited US calling on Contact Center Lite and Pro | Unlimited domestic calling is a paid add-on on every Dialpad Support plan |
| Phone support | A person on our team in West Palm Beach picks up | Web and chat, 24/5, on Connect Standard; phone support starts on Pro |
Dialpad details as of October 2026, from Dialpad's published materials. Plans change often, so confirm with Dialpad before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Dialpad
Match the plan you would buy from Dialpad with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Dialpad Connect Standard
| Capability | CallSprout Business | Dialpad Connect Standard |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included Within the US and Canada. |
| Auto attendant and call routing | Included | Included Multi-level auto attendant and custom routing. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Partial Up to 3 ring groups or departments. |
| Voicemail transcription | Included Free on every plan. | Included |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Partial Manual recording only. Automatic recording starts on Pro. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. On Business, add the Communicator desktop, web and mobile apps only for the people who use them. | Included |
| Microsoft Teams integration | Included Included at no cost. | Add-on or tier up Needs the Pro plan. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 250 outbound messages a month, pooled across the account. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Partial 10 participants and 5 hours. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Add-on or tier up Internet fax add-on. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Sold separately as Dialpad's AI agent product. |
| CRM integration | Your choice An add-on, set up by our team. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more, plus custom connections. | Add-on or tier up Salesforce and HubSpot need the Pro plan. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Dialpad Connect Pro
| Capability | CallSprout Contact Center Lite | Dialpad Connect Pro |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included Longest idle, fixed order, round robin or simultaneous, with fallback. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Add-on or tier up Departments get basic hold queues. Contact centers need a Support license. |
| Live call monitoring | Included | Add-on or tier up Listen, whisper and barge need a Dialpad Sell or Support license. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Add-on or tier up Real-time dashboard needs a Dialpad Support or Sell license. |
| Member performance dashboard | Included | Partial Office-level agent call leaderboard. Agent status reports need a contact center. |
| Scheduled reports with automated delivery | Included | Included Analytics reports emailed daily, weekly or monthly. |
| Reporting without a separate add-on | Included | Partial Analytics and scheduled reports included. Live dashboards need Dialpad Support. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Included Listed for Pro. Dialpad Professional Services handles the setup. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Dialpad AI Agent is sold separately with conversation-based pricing. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Agentic AI Agent, sold separately, runs CRM and calendar actions. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Included Real-time transcripts on every Connect plan. |
| Voicemail transcription | Included Free on every plan. | Included Voicemail to email with transcription. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Included Searchable transcript and AI Recap after each AI-enabled call. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Dialpad Support Essentials
| Capability | CallSprout Contact Center Pro | Dialpad Support Essentials |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included Voice plus email, chat and other digital channels in one app. |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more are metered per message. | Add-on or tier up SMS channel listed, but inbound SMS is a paid Support add-on. |
| WhatsApp and Facebook Messenger | Included | Included Both are Digital Engagement channels, included on Essentials. |
| Unified history across channels | Included | Included Conversation History shows a contact's voice and digital sessions. |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Not published |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview, progressive, power and voice messaging, with dispositions. | Included Power Dialer with campaigns, included on every Support tier. |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Dialpad AI Agent is sold separately with conversation-based pricing. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Agentic AI Agent, sold separately, runs CRM and calendar actions. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Partial Screen capture included. Quality Management is an add-on on Essentials. |
| Workforce managementForecasting and scheduling | Not available | Add-on or tier up Included on Premium. An add-on on Essentials. |
| Knowledge managementSuggested articles during an interaction | Not available | Add-on or tier up AI Assistant knowledge answers need the Live Coach add-on. |
Dialpad details as of October 2026, from Dialpad's published materials. Plans change often, so confirm with Dialpad before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
All product names are trademarks of their respective owners. Comparisons are based on each company's published materials.
Where CallSprout pulls ahead of Dialpad
More in the plan, fewer products to buy, and people who pick up.
Dialpad sells AI agents through Dialpad Resolve, a separate product with custom pricing. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
The Microsoft Teams integration is included on every CallSprout plan at no charge, and we set it up for you. On Dialpad Connect, it starts on Pro.
Every plan includes live call monitoring, and Contact Center Lite adds live wallboards and a member performance dashboard, with no booster to buy. On Dialpad, the real-time dashboard and live monitoring come with Support or Sell seats, not Connect.
Unlimited US calling comes with Contact Center Lite and Pro. On Dialpad Support, unlimited domestic calling is a paid add-on, and Dialpad's rates page lists per-minute charges for Support calls.
Moving from Dialpad is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayDialpad
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Dialpad alternative?
- Yes. CallSprout gives you the features you rely on with more in the seat: enhanced ring groups, call recording on demand or by default, live call monitoring, voicemail transcription and the Teams integration on Business, plus Sage on every seat. Support comes from a US team in West Palm Beach that picks up the phone.
- Does CallSprout charge extra for the AI agent?
- No AI subscription and no separate product to buy. Sage, our AI voice agent, is on every seat and optional, and once we set it up with you it can look up and update your CRM or calendar during the call. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How hard is it to switch from Dialpad?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Dialpad account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Does the Microsoft Teams integration cost extra?
- No. The Teams integration is included at no charge on every CallSprout plan, Business included, and we set it up for you. On Dialpad Connect, the Teams integration needs the Pro or Enterprise plan.
- Do I need a separate product for my call center?
- No. On Dialpad, contact center features need a Dialpad Support license. At CallSprout, Contact Center Lite is where most call centers land: it adds live wallboards, a member performance dashboard and scheduled reports with automated delivery, on top of the live call monitoring every plan includes, with no booster or add-on to buy. Contact Center Pro is the full contact center, with queues and agent login, skills-based routing, an omnichannel agent workspace and an outbound dialer. Both run on the same platform as your phones.
- Can I hear the AI agent before switching?
- Yes. Leave your number and Sage calls you back in about ten seconds, so you can hear exactly how it handles a call before you move anything.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
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See the comparison →Ready to switch from Dialpad?
Start a free trial, or talk to a person on our team in West Palm Beach.