The RingCentral alternative with real people behind it.
CallSprout gives you the phone features you expect from RingCentral, plus a US-based team that picks up the phone, a network built for 99.999% uptime, and Sage, an AI voice agent on every seat. Three posted plans, set up for you.
Why teams choose CallSprout over RingCentral
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
Big-company features, without the big-company runaround.
RingCentral sells RingEX in stacked tiers, and several things most teams want, such as live queue reports, more texting, CRM integration and the AI Receptionist, sit on a higher tier or come as add-ons.
CallSprout puts more in the seat. Business includes enhanced ring groups, call recording, voicemail transcription, the Microsoft Teams integration and 200 texts per user, with Sage on every seat and CRM integration free for your first 12 months. Contact Center Lite adds live wallboards, dashboards and scheduled reports in the plan, with no booster to buy.
And when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs RingCentral
| How they compare | CallSprout | RingCentral |
|---|---|---|
| AI receptionist | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | AI Receptionist, an add-on on RingEX Core and Advanced |
| Live wallboards and queue reports | Included in Contact Center Lite | Through the Call Queues Booster add-on or a Customer Engagement Bundle |
| Business texting | 200 messages per user each month on every plan | 25 per user each month on Core, 100 on Advanced |
| Call recording | Included on every plan, on demand or by default | On demand only on Core; automatic from Advanced |
| CRM integration | Free for your first 12 months on any plan | Not available on Core; included from Advanced |
| Microsoft Teams | Included on every plan at no charge | Integrated telephony for Teams on every RingEX tier |
RingCentral details as of October 2026, from RingCentral's published materials. Plans change often, so confirm with RingCentral before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to RingCentral
Match the plan you would buy from RingCentral with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to RingCentral RingEX Core
| Capability | CallSprout Business | RingCentral RingEX Core |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included US and Canada, for normal business use. |
| Auto attendant and call routing | Included | Included Multi-level auto attendant and IVR. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Partial Basic call queues. Advanced queue rules on Advanced. |
| Voicemail transcription | Included Free on every plan. | Included |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Partial On-demand recording only. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. Add the Communicator desktop, mobile and web apps only for the people who use them. | Included |
| Microsoft Teams integration | Included Included at no cost. | Included Integrated telephony for Microsoft Teams. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 25 messages per user each month. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Included Up to 300 participants. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Not available Unlimited fax starts on Advanced. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist add-on. |
| CRM integration | Your choice Free for the first 12 months. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more. | Not available CRM integrations start on Advanced. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to RingCentral RingEX Advanced
| Capability | CallSprout Contact Center Lite | RingCentral RingEX Advanced |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included Through call queues: fixed order, simultaneous, overflow and fallback. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Queue status and wrap-up time. Place in queue is an add-on. |
| Live call monitoring | Included | Included Monitor, whisper and barge on Advanced. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Add-on or tier up Live Reports wallboard needs the Call Queues Booster add-on. |
| Member performance dashboard | Included | Included Prebuilt Users dashboard in Business Analytics Essentials. |
| Scheduled reports with automated delivery | Included | Included Scheduled report subscriptions in Business Analytics Essentials. |
| Reporting without a separate add-on | Included | Partial Analytics Essentials included. Live queue reports and Pro cost extra. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Included Integrated telephony for Microsoft Teams on every tier. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist is a paid add-on. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Partial AI Receptionist add-on with CRM, calendar and Shopify connections. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Included Live call transcripts, captions and notes through AI Assistant. |
| Voicemail transcription | Included Free on every plan. | Included Visual voicemail with transcription and voicemail to email. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Included Full call transcripts through AI Assistant for Phone. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to RingCentral RingCX Standard
| Capability | CallSprout Contact Center Pro | RingCentral RingCX Standard |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included Voice and 20+ digital channels in one workspace. |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more on your quote. | Included SMS is one of the digital channels. |
| WhatsApp and Facebook Messenger | Included | Included WhatsApp messaging and voice, and Facebook Messenger, are listed. |
| Unified history across channels | Included | Partial Cross-channel interaction history panel is in beta, by request. |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Included Co-browse in web chat; chats can escalate to video. |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview through predictive, with dispositions. | Included Voice broadcast, preview, progressive and predictive dialing. |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist or partner virtual agents are add-ons, through sales. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Add-on or tier up Not in Standard. AIR Pro connects custom APIs through OpenAPI imports. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Partial Screen recording included. AI Quality Management on Professional or add-on. |
| Workforce managementForecasting and scheduling | Not available | Add-on or tier up AI Workforce Management on Elite, or a paid add-on. |
| Knowledge managementSuggested articles during an interaction | Not available | Partial Searchable script knowledge base. AI suggestions need Professional or an add-on. |
RingCentral details as of October 2026, from RingCentral's published materials. Plans change often, so confirm with RingCentral before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
Where CallSprout pulls ahead of RingCentral
More in the seat, and people who pick up.
RingCentral sells AI Receptionist as an add-on on RingEX Core and Advanced. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
Live wallboards and queue reporting come with Contact Center Lite. On RingEX, live queue reports need the Call Queues Booster add-on.
Business includes 200 texts per user each month. RingEX Core includes 25.
CRM integration is free for your first 12 months on any CallSprout plan. On RingEX, CRM integrations start on Advanced.
Moving from RingCentral is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayRingCentral
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good RingCentral alternative?
- Yes. CallSprout gives you the features you rely on with more in the seat: enhanced ring groups, call recording, voicemail transcription, the Teams integration and 200 texts per user on Business, plus Sage on every seat. Support comes from a US team in West Palm Beach that picks up the phone.
- Does CallSprout charge extra for the AI receptionist?
- No AI subscription. Sage, our AI voice agent, is on every seat. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How hard is it to switch from RingCentral?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your RingCentral account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Can I hear the AI agent before switching?
- Yes. Leave your number and Sage calls you back in about ten seconds, so you can hear exactly how it handles a call before you move anything.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
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See the comparison →Ready to switch from RingCentral?
Start a free trial, or talk to a person on our team in West Palm Beach.