Two small-business phone systems. One adds an AI voice agent to every seat.
Ooma Office is a straightforward phone system for small offices. CallSprout covers the same ground and adds Sage, an AI voice agent available on every seat, plus contact center tiers when your team grows.
Who Ooma is for
Ooma Office has earned its following with small businesses that want a simple phone system that just works. Its top Office plan, Pro Plus, includes call queues, member analytics, and voicemail and recording transcription.
CallSprout's Contact Center Lite sits in the same spot with enhanced ring groups, live wallboards, scheduled reports and live call monitoring. The trade is real: Ooma includes queues with agent login at that level, while CallSprout keeps them for Contact Center Pro. What CallSprout adds is Sage, an AI voice agent available on every seat and billed by the second only when it answers.
CallSprout vs Ooma, line by line
| How they compare | CallSprout | Ooma |
|---|---|---|
| Ring groups | Enhanced ring groups on every plan | Simultaneous, sequential or hybrid ring groups on Office Pro Plus |
| Call queues with agent login | On Contact Center Pro | Included in Office Pro Plus |
| Member performance dashboard | Included in Contact Center Lite | Included in Office Pro Plus |
| Reporting without a separate add-on | Yes, in Contact Center Lite | Yes, in Office Pro Plus |
| AI voice agent | Sage on every seat, billed by the second only when it answers | AI Answering Service and AI Receptionist, sold as add-ons |
| Voicemail and recording transcription | Voicemail transcription free, call transcription billed per minute when used | Included in Office Pro Plus |
Ooma details as of October 2026, based on Ooma's published materials. Plans change often, so confirm with Ooma before you decide. See every tier side by side.
Where CallSprout pulls ahead
The same small-business simplicity, with an AI voice agent ready on every seat.
Sage answers, qualifies and routes calls when you turn it on, and you pay by the second only when it answers.
Contact Center Lite adds live wallboards, scheduled reports and live call monitoring so you can see and coach calls as they happen.
When you need queues with agent login, skills-based routing and an omnichannel workspace, Contact Center Pro is the next tier, not a new vendor.
Where Ooma wins
No phone system is right for everyone. Here is where Ooma is the stronger pick.
- Office Pro Plus includes call queues with agent login. On CallSprout, those queues are part of Contact Center Pro.
- Voicemail and recording transcription are included in Office Pro Plus. CallSprout transcribes voicemail free and bills recorded call transcription per minute when used.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
- Is CallSprout an Ooma alternative?
- Yes. CallSprout is a cloud phone system for small and growing businesses, with Sage, an AI voice agent, available on every seat.
- Does CallSprout have call queues like Ooma Office Pro Plus?
- Yes, on Contact Center Pro, with agent login and skills-based routing. Contact Center Lite uses enhanced ring groups instead.
- Is transcription included?
- Voicemail transcription is free on every CallSprout plan. Live and recorded call transcription is billed per minute only when used.
Other comparisons.
Close on call handling. Different on AI.
See the comparison →Two cloud phone systems, packaged differently. Here is where each one lands.
See the comparison →The AI phone system built for small business, not the enterprise.
See the comparison →Ready to switch from Ooma?
Start a free trial or hear Sage handle a real call.