The Ooma alternative with more in every seat.
Every CallSprout plan comes with call recording, voicemail transcription, the Microsoft Teams integration and 200 texts per user, and Sage, our AI voice agent, is on every seat. A US-based team sets it all up for you and picks up when you call.
Why teams choose CallSprout over Ooma
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
Small-office simple, without climbing the tiers.
Ooma Office spreads its features across stacked plans. Call recording and voicemail transcription start on Pro, CRM integrations and call queuing on Pro Plus, and the Microsoft Teams integration on Enterprise. AI Answering Service and AI Receptionist are add-ons on every plan, and the texting allowance is shared by the whole account.
CallSprout Business puts more in the seat: enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Teams integration and 200 texts per user, with Sage on every seat. Contact Center Lite, where most call centers land, adds live wallboards, a performance dashboard and scheduled reports with nothing extra to buy. Contact Center Pro is the full contact center.
We set it up for you, and when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs Ooma
| How they compare | CallSprout | Ooma |
|---|---|---|
| AI receptionist | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | AI Answering Service and AI Receptionist, add-ons on every Ooma Office plan |
| Microsoft Teams | Included on every plan at no charge | Listed only on the Enterprise plan |
| Business texting | 200 messages per user each month on every plan | 250 a month on Pro and 1,000 on Pro Plus, shared across the whole account; not on Essentials |
| Call recording and voicemail transcription | Included on every plan, with recording on demand or by default | Start on Pro; Essentials includes neither |
| CRM integration | An add-on on any plan, set up by our team | Caller Info Match on Pro; Salesforce, HubSpot, Zoho and Dynamics start on Pro Plus |
| Live wallboards | Included in Contact Center Lite, with scheduled reports; live call monitoring is on every plan | Live queue stats on an admin status tab on Pro Plus; wallboards come with Ooma Enterprise's Call Center plan |
Ooma details as of October 2026, from Ooma's published materials. Plans change often, so confirm with Ooma before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Ooma
Match the plan you would buy from Ooma with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Ooma Office Pro
| Capability | CallSprout Business | Ooma Office Pro |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included Also Canada, Mexico and Puerto Rico. |
| Auto attendant and call routing | Included | Included Virtual Receptionist menus. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Partial Ring groups. Call queues on Pro Plus. |
| Voicemail transcription | Included Free on every plan. | Included |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Included On-demand or always on. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. On Business, add the Communicator desktop, web and mobile apps only for the people who use them. | Included |
| Microsoft Teams integration | Included Included at no cost. | Add-on or tier up Teams integration is on the Enterprise tier only. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 250 messages a month, shared across the account. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Partial Up to 25 participants. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Included Digital fax. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist and AI Answering Service add-ons. |
| CRM integration | Your choice An add-on, set up by our team. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more, plus custom connections. | Partial Caller info match. Full CRM on Pro Plus. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Ooma Office Pro Plus
| Capability | CallSprout Contact Center Lite | Ooma Office Pro Plus |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Partial Simultaneous, sequential or hybrid ringing. Overflow goes to voicemail, an extension or the next subgroup. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Agent login and wrap-up time. Ooma's pages differ on position announcements. |
| Live call monitoring | Included | Not published |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Partial Admins see live queue statistics on the Call Queues status tab. |
| Member performance dashboard | Included | Included |
| Scheduled reports with automated delivery | Included | Not published |
| Reporting without a separate add-on | Included | Included |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Add-on or tier up Teams integration is on the Enterprise tier only. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Answering Service and AI Receptionist are add-ons. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Partial Add-on AI service with calendar booking only. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Not published |
| Voicemail transcription | Included Free on every plan. | Included |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Partial Marked as included on Pro Plus, with pricing through sales. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Ooma Enterprise Call Center
| Capability | CallSprout Contact Center Pro | Ooma Enterprise Call Center |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Add-on or tier up Call Center plan is voice. UJET omnichannel is sold separately. |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more are metered per message. | Partial Business texting included. Contact center SMS comes through UJET. |
| WhatsApp and Facebook Messenger | Included | Not published |
| Unified history across channels | Included | Add-on or tier up Customer journey context comes with the UJET pairing. |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Not published |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview, progressive, power and voice messaging, with dispositions. | Not available Not in the plan list; UJET connects third-party dialers. |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist is a sales-quoted add-on on Enterprise. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Partial Add-on AI service with calendar booking only. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Partial Desktop activity tracking and voice analytics. No scorecards listed. |
| Workforce managementForecasting and scheduling | Not available | Not available Not listed; UJET connects third-party workforce tools. |
| Knowledge managementSuggested articles during an interaction | Not available | Not published |
Ooma details as of October 2026, from Ooma's published materials. Plans change often, so confirm with Ooma before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
All product names are trademarks of their respective owners. Comparisons are based on each company's published materials.
Where CallSprout pulls ahead of Ooma
More in the seat, and fewer upgrades to buy.
Ooma sells AI Answering Service as a monthly add-on and prices AI Receptionist through sales. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
The Microsoft Teams integration comes with every CallSprout plan at no charge. Ooma lists its Teams integration on the Enterprise plan, not on Essentials, Pro or Pro Plus.
Business includes 200 texts per user each month, so a 10-person office gets 2,000. Ooma Office Pro includes 250 a month for the whole account.
Contact Center Lite includes live wallboards, a member performance dashboard and scheduled reports, and every plan includes live call monitoring, with no add-on to buy. On Ooma Office Pro Plus, live queue stats sit on an admin status tab.
Moving from Ooma is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayOoma
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Ooma alternative?
- Yes, especially for an office that is growing. CallSprout Business includes call recording, voicemail transcription, the Microsoft Teams integration and 200 texts per user each month, and Sage is on every seat. When you want wallboards and live reporting, Contact Center Lite adds them. A US team in West Palm Beach sets it up for you and picks up the phone when you call.
- Does CallSprout charge extra for the AI receptionist?
- No AI subscription. Sage, our AI voice agent, is on every seat, and it only answers where you turn it on. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How many business texts come with CallSprout?
- 200 per user each month on every plan, so the allowance grows with your team. A 10-person office gets 2,000. On Ooma Office, Pro includes 250 messages a month and Pro Plus includes 1,000, shared across the whole account.
- Does CallSprout have call queues like Ooma Office Pro Plus?
- Yes. Contact Center Pro has queues with agent login, wrap-up and queue position, plus skills-based routing. Every plan includes enhanced ring groups with priority, sequential or parallel ringing and overflow, plus live call monitoring, and Contact Center Lite adds live wallboards.
- How hard is it to switch from Ooma?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Ooma Office account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
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See the comparison →Ready to switch from Ooma?
Start a free trial, or talk to a person on our team in West Palm Beach.