Does CallSprout use Deepgram?

Yes. Deepgram is one of the providers that can run live transcription on CallSprout, for recorded calls in the extensions, ring groups and queues where you turn it on.

Do I need my own Deepgram account?

Not necessarily. Some setups use your own Deepgram account, and then Deepgram's terms and usage charges apply to that account. We go through the options during setup.

Does live transcription with Deepgram record my calls?

Yes. Live transcription only works on recorded calls, so recording has to be on for the extensions, ring groups and queues where you use it. You remain responsible for any notice or consent your jurisdiction requires.

Can Deepgram hide card numbers or other sensitive details?

Deepgram offers redaction for some models and settings. Whether it applies depends on the model in use, so we confirm it with test calls during setup.

Integration · AI models and voice

CallSprout + Deepgram

Deepgram's speech-to-text is one of the engines behind CallSprout's live transcription, turning recorded calls in your extensions, ring groups and queues into text while the conversation is still going. Available for Deepgram.

Book a call to connect Deepgram See plans

Overview

How CallSprout works with Deepgram.

Live transcription on CallSprout writes out recorded calls in extensions, ring groups and queues as they happen, so supervisors and the tools you connect can follow a conversation without waiting for it to end. Turning speech into text that fast takes a dedicated speech engine, and Deepgram is one of the providers that can do it.

Deepgram is built for real-time speech recognition. When it is the provider on your account, the audio from those recorded calls streams to Deepgram, and the text comes back while the call is still in progress. Options such as punctuation, smart formatting, key terms for words your callers use often, and redaction of sensitive details can be set depending on the Deepgram model in use.

The provider for live transcription on recorded calls is set for each account, and we choose it with you. Some setups use your own Deepgram account. When they do, Deepgram's terms and usage charges apply to that account.

What you get

CallSprout and Deepgram, working together.

What Sage does once your call data flows into the tools you already use.

Text while the call is live

Live transcription on recorded calls in extensions, ring groups and queues comes back during the conversation, not after it ends.

Settings tuned to your calls

Punctuation, formatting and key terms can be adjusted so names, products and industry words come through correctly, depending on the Deepgram model.

Redaction where the model supports it

Deepgram can mask sensitive details such as card numbers in the text it returns, when the model and settings in use support it.

What Deepgram does inside CallSprout

Deepgram does one job here: speech to text, fast. CallSprout decides which calls are included, handles the recording, and sends the text to the places you set up, such as the live view your supervisors watch or your own software. Deepgram turns the audio into words in between.

Live transcription only runs on calls that are recorded, and only in the extensions, ring groups and queues where you turn it on. Recording and disclosure handling are configurable for each deployment. Requirements vary by state and by call type, so you remain responsible for confirming what notice or consent your jurisdiction requires.

Choosing Deepgram or another provider

CallSprout can run live transcription on Deepgram, Google Cloud Speech-to-Text, AWS or OpenAI. Each has its own models and settings. We help you pick based on your calls, your languages and whether you want the work to run under an account you already have.

When Deepgram is the provider, the audio from recorded calls in the extensions, ring groups and queues you chose is sent to Deepgram for processing. We go through what is sent where during setup.

How it works

Getting connected to Deepgram.

1
Book a 15-minute call with our team to choose the extensions, ring groups and queues for live transcription and the provider that fits your calls.
2
We turn on recording and live transcription where you want it, connect Deepgram, and tune its settings with test calls.
3
Recorded calls in those groups and queues are written out live through Deepgram. Book your call to get started.

Hear it first

Have Sage call you.

The fastest way to see how Sage handles your calls is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.

Questions

Deepgram, answered.

Does CallSprout use Deepgram?: Yes. Deepgram is one of the providers that can run live transcription on CallSprout, for recorded calls in the extensions, ring groups and queues where you turn it on.
Do I need my own Deepgram account?: Not necessarily. Some setups use your own Deepgram account, and then Deepgram's terms and usage charges apply to that account. We go through the options during setup.
Does live transcription with Deepgram record my calls?: Yes. Live transcription only works on recorded calls, so recording has to be on for the extensions, ring groups and queues where you use it. You remain responsible for any notice or consent your jurisdiction requires.
Can Deepgram hide card numbers or other sensitive details?: Deepgram offers redaction for some models and settings. Whether it applies depends on the model in use, so we confirm it with test calls during setup.

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