CallSprout + Service Fusion
Connect Sage, your AI voice agent, to Service Fusion so every inbound service call captures the job request, books the slot, and logs a time entry to the right technician without anyone typing a thing. Available for Service Fusion.
How CallSprout works with Service Fusion.
Home service companies live and die by the phone. A missed call after hours is a booked job for a competitor, and a dispatcher who types job notes by hand is a dispatcher who makes mistakes at the end of a long day. The system you run in Service Fusion is only as complete as what actually makes it in, and for most field service offices, a surprising amount never does.
CallSprout closes that gap by putting Sage, our AI voice agent, in front of your Service Fusion account. Sage answers every inbound call around the clock, captures the service request in full, books the job slot into the schedule, and writes the call summary back to Service Fusion as a job note and a technician time entry. Your dispatchers start the day with a complete board instead of a stack of missed calls to sort through.
The same model works whether you run a plumbing outfit with four trucks or a multi-location HVAC company with dozens of technicians. Service Fusion's REST API lets CallSprout look up open jobs, create and update job entries, and log technician time, all through your existing Pro account. It is the phone system built for field service working alongside the field service software you already use.
CallSprout and Service Fusion, working together.
What Sage does once your call data flows into the tools you already use.
When a call ends, Sage writes the service request, caller details, and call summary back to Service Fusion as a job note and activity, so your board reflects what happened on the phone without anyone transcribing after the fact.
Sage confirms the service address, captures the job type and urgency, and books the job slot in Service Fusion so your dispatcher starts the day with a schedule already filled, not a voicemail queue to convert.
Service Fusion exposes technician timesheets through its API, and CallSprout writes call and job time back against the right technician record so your billing reflects the real hours your crew worked.
CallSprout routes each inbound call on its own phone network based on job type, time of day, and urgency, sending emergency calls to on-call staff and after-hours requests to a queue your dispatcher reviews first thing in the morning.
Stop losing jobs to after-hours voicemail
Most home service companies take the majority of their calls during a narrow window in the morning when customers realize something is broken and they need someone today. The calls that land outside that window, the Saturday evening furnace failure, the Sunday pipe leak, the 7 a.m. panic before your office opens, typically reach a voicemail box that nobody checks until hours later. By then the customer has already called someone else.
Sage answers every call regardless of when it comes in. It captures the full service request, confirms the address, books the job slot if one is available, and writes the details to Service Fusion as a new job and note. Your on-call dispatcher gets a complete, legible record instead of a half-heard voicemail. Your customer gets a confirmation instead of silence. The calls that used to leak become booked revenue. Here is more on how Sage handles calls when your office is closed.
Job notes written the moment a call ends
Service Fusion's Job Management API lets CallSprout create and update jobs, assign technicians, and write notes and activity records back to the right job entry. When Sage ends a call, it posts a structured job note to Service Fusion that includes the caller's name, address, what they described, and the agreed next step. Your dispatcher opens Service Fusion in the morning and sees a complete record, not a blank entry to fill in from memory.
This matters most on the calls your team handles personally. When a technician takes a call on the road and closes a job verbally, Sage can capture the outcome and write it back so the office record stays in sync. The goal is that Service Fusion always reflects reality, not an optimistic approximation of it. AI call transcription gives you a searchable record of every conversation so you can verify what was captured.
Technician time entries without the paperwork
Technician timesheets in Service Fusion have to come from somewhere, and when they come from memory at the end of a shift they are rarely accurate. CallSprout writes call time and job time back against the right technician record through the Service Fusion API, so the timesheet reflects what actually happened rather than what someone estimated later.
Entries flow into your normal review process so a dispatcher or office manager still approves before anything reaches an invoice. The point is not to replace that step but to make sure the raw material is already there and accurate when they sit down to do it. If you want to understand how our pricing model works, it is metered and billed by the second, the same transparency we build into every part of CallSprout.
Routing built around your Service Fusion job data
CallSprout routes each inbound call on its own phone network based on job type, urgency, and time of day, reading job and schedule data from Service Fusion to make routing decisions. An after-hours call on an open job can reach your on-call dispatcher instead of a general voicemail. An emergency flag can skip the standard queue and go directly to whoever is available.
The routing rules are set up during onboarding and tuned to how your dispatch operation actually works. Service Fusion supplies the data and CallSprout handles the call flow, so you are not rebuilding your dispatch logic from scratch. Learn more about how CallSprout routes calls intelligently, or browse all integrations to see what else connects to your phone system.
What this looks like day to day.
A homeowner calls at 7 p.m. with a burst pipe. Sage answers, captures the address and urgency, books the emergency slot, writes the job note, and routes the call to your on-call plumber with everything already logged. The customer gets a confirmation. Your tech shows up with context.
Your office closes at five but calls keep coming until eight. Sage takes every request, books the available morning slots, and writes each new job into Service Fusion with the full details. Your dispatcher opens the board at seven the next morning and finds tomorrow's schedule already complete.
A tech finishes a job on site and closes it verbally with the customer over the phone. Sage captures the outcome, writes the job note and time entry to Service Fusion, and routes any follow-up to the office. The record is complete before the tech drives to the next job.
Getting connected to Service Fusion.
- 1
Book a 15 minute call and walk us through how your dispatch team uses Service Fusion today, your job types, your technician setup, and where calls currently slip through.
- 2
We connect Sage to your Service Fusion Pro account through its REST API, mapping your customers, jobs, technicians, and time entry workflow to how you actually run dispatch.
- 3
Sage starts answering every inbound call, booking jobs, writing notes and time entries back to Service Fusion, and routing callers to the right person. Book your call to get started.
Have Sage call you.
The fastest way to see how Sage handles your calls is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Service Fusion, answered.
- Does CallSprout integrate with Service Fusion?
- Yes. CallSprout connects to Service Fusion through its REST API to capture service requests, book jobs, write call notes and job activities, log technician time entries, and route callers based on job type and urgency. Service Fusion API access requires their Pro subscription. Book a call and we will walk through how it maps to your operation.
- Do we need a specific Service Fusion plan for this to work?
- Yes. Service Fusion's REST API requires a Pro subscription. Contact Service Fusion to confirm your current plan includes API access before we set up the connection. Once that is confirmed, the setup process is straightforward.
- Can Sage book jobs directly into Service Fusion?
- Yes. Sage captures the service request, confirms the address and job type, and creates the job in Service Fusion with all the details. Your dispatcher can review and assign the technician, or you can set up routing rules so Sage assigns directly to the available tech.
- Will it log time entries for our technicians automatically?
- Yes. Service Fusion exposes technician timesheets through its API, and CallSprout writes call time and job time back against the right technician record. Entries flow into your normal review process so your team approves before anything reaches billing.
- Can Sage handle calls when our office is closed?
- Yes. Sage answers around the clock. After-hours calls are captured in full, booked into your schedule if a slot is available, and logged to Service Fusion with a complete job note, so your dispatcher opens a full board in the morning instead of a stack of voicemails.
- Does CallSprout write notes back to Service Fusion for every call?
- Yes. When a call ends, Sage posts a structured job note to the right Service Fusion job entry. The note includes the caller's name, address, what they described, and the agreed next step. If it is a new job, Sage creates the record first and then attaches the note.
- Do we need to replace Service Fusion or buy new phone hardware?
- No. Sage works alongside Service Fusion, not instead of it. CallSprout is cloud based and runs on the devices your team already uses. There is no new hardware to buy and nothing to rip out of your current setup.
The job and timesheet data Sage captures is also a signal worth analyzing. Our sister company Ereos builds custom AI for field service and home services businesses on its Watchtower platform, reading across the dispatch systems and job histories you already run.
When the answer is in your job data, not just your phone line
CallSprout keeps your service line answered and your jobs, notes, and technician time entries flowing into Service Fusion. When you want AI that reads across your job history, technician performance, and customer patterns to surface the recurring issue draining margin or the service area where callbacks are climbing, that is what our sister company Ereos builds. Its Watchtower platform connects to the tools your field service business already runs and turns that data into decisions your dispatcher and operations lead can act on.
Schedule a discovery call with EreosMore on how Sage works.
Connect CallSprout to Service Fusion
Book a 15 minute call and we will get you set up.