CallSprout + Housecall Pro
Pair Sage, your AI voice agent, with Housecall Pro to capture every inbound call, create jobs automatically, and route each caller to the right technician without a single missed opportunity. Available for Housecall Pro.
How CallSprout works with Housecall Pro.
For a home services business, the phone is where you win or lose the job. A homeowner calls about a leaking pipe, hears a voicemail, and calls the next plumber in their search results. Your technicians are busy on a job and cannot answer. The call is gone and so is the revenue. Multiply that across evenings, weekends, and busy seasons and a single unanswered phone is costing your business more than most owners realize.
CallSprout fixes that by putting Sage, our AI voice agent, in front of your Housecall Pro account. Sage answers every call, qualifies the service request, creates the job record in Housecall Pro with all the details captured during the conversation, and routes the caller to the right technician based on the rules you define. Your dispatcher sees a clean job queue every morning without anyone re-keying what the caller already said.
It is the same pattern we build for every home services team: keep the work flowing into the software you already run, and stop losing jobs to a phone that rings out. API access requires the Housecall Pro MAX plan. Sage works alongside your existing Housecall Pro workflow, not instead of it.
CallSprout and Housecall Pro, working together.
What Sage does once your call data flows into the tools you already use.
Sage picks up every call your team cannot, gathers the service request, and creates the job in Housecall Pro so no opportunity disappears overnight or over a weekend.
Sage captures the service details during the call and posts the job to Housecall Pro, so your dispatcher reviews a complete queue each morning instead of a stack of callback notes.
CallSprout reads your Housecall Pro employee data and routes each caller to the right person on CallSprout's own phone network, based on trade, territory, or any rule you define.
Every call Sage handles produces a clean summary of what was discussed and logs it against the job in Housecall Pro, so the technician showing up already knows what to expect.
Never lose a job to an unanswered call again
Home services runs on response time. The contractor who answers first usually gets the job, and the one who calls back three hours later usually does not. Sage answers on the first ring around the clock, so an emergency call at 9 p.m. on a Friday gets the same response as a call on a Tuesday morning. The homeowner describes the problem, Sage captures the address, the service type, and any relevant details, and the job goes into Housecall Pro while the caller is still on the line.
That speed is especially valuable for high-urgency trades. An HVAC company losing a no-heat call on a January evening, a plumber missing a burst-pipe call over a holiday, a pest control company losing a discovery call because it came in after hours: these are not minor inconveniences, they are jobs that went to a competitor. Sage does not replace your technicians, it makes sure those calls get captured and queued so your team can act on them the next morning. More on how Sage handles after-hours calls is on the voice agent page.
Job creation and call notes flow into Housecall Pro automatically
Housecall Pro's public REST API lets Sage post a new job the moment a call ends. The job record includes the service address, the type of work requested, and a plain-language summary of the full conversation. Your dispatcher does not need to decipher a voicemail or trust a technician's shorthand; they have a job record that reflects exactly what the caller said.
Because Sage writes the call notes directly to the job, your dispatchers and technicians start from a shared source of truth. There is no separate call log to reconcile with the job queue. The job is already there with the context attached. If you want to understand how AI call transcription turns the full conversation into searchable text beyond the summary, that is covered on the transcription page.
Route each caller to the right technician without a dispatcher in the loop
Not every call needs to reach dispatch first. A priority customer with an active job may need to reach their assigned technician directly. An HVAC call should not ring through to a plumber. CallSprout reads your Housecall Pro employee data and uses those signals to route calls on its own phone network according to the rules you define, so the right person picks up without a human transfer in the middle.
During setup we map your routing logic to your Housecall Pro data: which employees handle which trades, which territories they cover, and how overflow should work when the primary technician is unavailable. CallSprout's routing layer handles the call flow; Housecall Pro supplies the data that makes the routing smart. There is no extra software to run and no new hardware to buy.
Built for the way home services businesses actually run
Home services businesses do not follow a 9-to-5 call pattern. Emergency calls come in overnight. Busy season means phones ring faster than a two-person office can answer. Sage absorbs that volume without overtime, so your team wakes up to a full job queue instead of a missed-call list. During a large weather event when every HVAC or roofing company in town is swamped, Sage keeps answering and keeps logging.
If you run Jobber, ServiceTitan, FieldEdge, or Service Fusion alongside Housecall Pro, or you are evaluating whether Housecall Pro is the right fit, those pages in the integration catalog cover the same pattern for each platform. Sage rides on CallSprout's cloud phone platform, so there is no new hardware to install and no phone system to rip out.
What this looks like day to day.
A homeowner calls at 10 p.m. about a water heater that stopped working. Sage answers, captures the address and the details, creates the job in Housecall Pro, and routes the call to your on-call technician so the homeowner is not left waiting for a callback that comes too late.
During a heat wave your HVAC phones ring faster than your office can answer. Sage handles the overflow calls, logs each one as a job in Housecall Pro, and routes priority customers to their assigned technician so your dispatchers focus on scheduling instead of call triage.
A homeowner called while your team was on a job, left a vague voicemail, and then booked with a competitor before you called back. With Sage capturing and logging every call into Housecall Pro, your team wakes up to a job queue with full details rather than a list of numbers to chase.
Getting connected to Housecall Pro.
- 1
Book a 15 minute call and tell us how your team handles inbound calls, dispatch, and job creation in Housecall Pro.
- 2
We connect Sage to your Housecall Pro account through its REST API. API access requires the Housecall Pro MAX plan, and we walk you through enabling it during setup.
- 3
Sage starts answering calls, creating jobs, logging call notes, and routing callers to the right technician according to the rules you define. Book your call to get started.
Have Sage call you.
The fastest way to see how Sage handles your calls is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Housecall Pro, answered.
- Does CallSprout integrate with Housecall Pro?
- Yes. CallSprout connects to Housecall Pro through its public REST API to create jobs from inbound calls, log call notes against those jobs, and route callers to the right technician using your employee data. API access requires the Housecall Pro MAX plan. Book a call and we will map it to your workflow.
- What Housecall Pro plan do I need for the integration?
- API access is available on the Housecall Pro MAX plan. If you are on a lower tier, upgrading to MAX unlocks the REST API that CallSprout uses to create jobs and log call notes. We cover that during your setup call.
- Will Sage create a job for every call, including hang-ups and spam?
- No. Sage qualifies the call during the conversation and creates a job only when there is a real service request with enough detail to be actionable. We tune that threshold during setup to match how your office currently decides what is worth logging.
- What details go into the job Sage creates in Housecall Pro?
- Sage captures the service address, the type of work requested, any urgency the caller describes, and a plain-language summary of the full conversation. All of that goes into the job record so your dispatcher and technician start from a complete picture, not a shorthand note.
- How does call routing work with Housecall Pro?
- CallSprout reads your Housecall Pro employee data and routes calls on its own phone network according to rules you define during setup, for example sending HVAC calls to your HVAC techs or routing priority customers to their assigned employee. Housecall Pro supplies the data and CallSprout handles the routing logic.
- Does Sage disclose that calls are recorded?
- Yes. Sage introduces itself as an AI assistant and announces recording at the start of every call, so you meet two-party consent requirements in the states that require it. Transcripts and call summaries are stored on CallSprout's secure infrastructure.
- Do we need to replace Housecall Pro or buy new phone hardware?
- No. Sage works alongside Housecall Pro, not instead of it. Your team keeps running jobs, invoicing, and dispatching the same way; Sage makes sure every call is answered and logged. CallSprout is cloud based and runs on the devices your team already uses.
The job and call data Sage captures is also a signal worth acting on. Our sister company Ereos builds custom AI for home services and field service businesses on its Watchtower platform, reading across the systems you already run to surface patterns your team would never find manually.
When the opportunity is in your job data, not just your phone line
CallSprout keeps your phone answered and your jobs flowing into Housecall Pro. When you want AI that reads across your job history, customer records, and call data to surface which service types are growing, which customers are churning, or where your technicians are spending the most unlogged time, that is what our sister company Ereos builds. Its Watchtower platform connects to the tools your home services business already runs and turns that data into signals your team can act on.
Schedule a discovery call with EreosMore on how Sage works.
Connect CallSprout to Housecall Pro
Book a 15 minute call and we will get you set up.