CallSprout + Smokeball
Connect Sage, your AI voice agent, to Smokeball so every client call is captured with a full transcript, an AI summary, and the matter context your team needs the moment the phone rings. Available for Smokeball.
How CallSprout works with Smokeball.
For a small law firm, the phone is both the front door and the time-tracking problem. A client calls about a closing, your paralegal takes notes on a sticky pad, and by the time the call is done nobody has logged the time or attached anything to the matter. Multiply that across a busy week and the work is real but the record is thin.
CallSprout puts Sage, our AI voice agent, in front of your Smokeball practice. Sage answers calls around the clock, captures a full transcript, and generates a plain-language summary of what was discussed so your team has a searchable record on every matter. Smokeball documents its API across contacts, activities, matters, invoices, and staff, and CallSprout is designed to work with that data to bring caller context to every call and feed captured conversation detail back to the file.
It is the same approach we take for every legal practice: keep the work flowing into the practice management system your firm already runs, and give your attorneys the information they need without adding another tool to learn. Sage works alongside Smokeball, not instead of it.
CallSprout and Smokeball, working together.
What Sage does once your call data flows into the tools you already use.
Sage transcribes every call and writes an AI-generated plain-language summary so your team has a clear record of what was discussed, what was agreed, and what needs to happen next, ready to attach to the matter.
The integration is designed to cross-reference the incoming number against your Smokeball contacts and surface the client and matter for your team, so every call can open with the full picture instead of a blank screen. The connection is configured with your firm during onboarding.
Call duration, the caller's name, and a summary of the conversation are captured and structured so your team can review and post the relevant entries to the matter without re-keying anything from memory.
Sage announces recording at the start of every call, so your firm meets two-party consent requirements in every jurisdiction you practice in, and every conversation is backed by a searchable transcript.
Bring caller context to every Smokeball matter
Smokeball organizes your firm around matters, and so does this integration. When a client call comes in, the integration is designed to look up the contact in Smokeball and surface the matter for your team. Your paralegal or attorney could see who is calling and what matter they belong to, without digging through the system while the caller waits.
Smokeball's API documents contacts, matters, and staff, and CallSprout is built to read that data so the right context reaches the right person on every call. For incoming calls from numbers that are not yet in Smokeball, Sage captures the caller's name, company if relevant, and reason for calling during the conversation, so your team can create the contact and matter from a complete starting point. Here is more on how CallSprout routes each caller to the right person.
A complete call record, not just a voicemail
Sage transcribes every call in full and generates a plain-language summary that your team can read in thirty seconds. The transcript is searchable, so if a client later disputes what was agreed on a call, your firm has the record. The summary captures the key points, any follow-up items, and the caller's tone, without requiring anyone on your team to take notes during the conversation.
Because the transcript is structured data, your team has everything they need to review and post the relevant time and activity entries to Smokeball without re-keying details from memory. Smokeball's API documents activities and time entries, and the setup process maps those endpoints to your firm's billing configuration so captured data can flow to the right place once the connection is configured. Here is more on how AI call transcription works across your phone lines.
Around-the-clock availability for your clients
Smokeball firms often serve individual clients who call outside office hours because their legal matter does not follow a nine-to-five schedule. Sage answers around the clock, captures every call with a full transcript, and makes sure nothing gets lost to an unchecked voicemail box when your team is unavailable.
During busy periods, Sage absorbs the volume so your team can focus on the work in front of them instead of juggling the phone. Every call is answered professionally, every caller gets a response, and the summary lands in your workflow ready for review. Sage rides on CallSprout's cloud phone platform, so there is no new hardware to buy and nothing to rip out of your existing setup.
Built for small firms that run on Smokeball
Smokeball is designed for small law firms that want matter-centric practice management without the overhead of a large enterprise system. CallSprout fits the same profile: a phone system that handles the complexity of routing, transcription, and caller identification so your team does not have to.
The integration setup maps CallSprout to your Smokeball account through the Smokeball API. The setup call walks your firm through exactly how your contacts, matters, and billing configuration will map to what Sage captures on each call. If your firm also uses other legal software, the same capture-and-surface approach is available for Clio, MyCase, and PracticePanther.
What this looks like day to day.
A client calls at 7 p.m. about a contract question. Sage answers, captures the full conversation with a transcript and summary, and your attorney reviews the structured record the next morning instead of a garbled voicemail.
During a busy intake period, Sage handles every inbound call, captures detailed notes for each caller, and the integration is designed to surface existing matter context for known clients once Smokeball API access is configured, so your team can process a week of calls without anyone falling through the cracks.
A paralegal takes a fifteen-minute call about a discovery deadline. Sage captures the call duration and a plain-language summary, so your team has the structured data needed to post the time entry to the matter without reconstructing the conversation from memory.
Getting connected to Smokeball.
- 1
Book a 15 minute call and tell us how your firm uses Smokeball, how you handle phone intake, and how you want call data to flow to your matters.
- 2
We work with you to connect Sage to your Smokeball account through the Smokeball API, mapping your contacts, matters, and billing configuration to the calls Sage will handle.
- 3
Sage starts answering calls, surfacing the right matter for known clients, and capturing full transcripts and AI summaries for your team to review and attach to the file. Book your call to get started.
Have Sage call you.
The fastest way to see how Sage handles your calls is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Smokeball, answered.
- Does CallSprout integrate with Smokeball?
- Yes. CallSprout is designed to connect with Smokeball through its API to surface matter context on inbound calls and capture full transcripts and AI summaries your team can attach to the file. We walk your firm through connecting it during setup. Book a call and we will map it to your practice.
- What does Sage actually capture on each Smokeball call?
- Sage captures a full transcript of every call, an AI-generated plain-language summary of what was discussed, the call duration, and the caller's contact details. That structured data is ready for your team to review and post to the matter without re-keying anything from memory.
- Can Sage identify which client is calling before the call is answered?
- Sage is built to cross-reference the incoming number against your Smokeball contacts and surface the client and matter for your team before they answer. The Smokeball API documents contact and matter data, and the setup process maps those to your caller identification workflow.
- Will captured call data flow into Smokeball time entries and activities?
- Smokeball's API documents activities and time entries, and CallSprout is designed to work with those endpoints to post captured call data to the right matter. The exact mapping, which activity codes and billing configurations to use, is set up during the onboarding call so it matches how your firm actually bills.
- Does Sage work outside office hours?
- Yes. Sage answers around the clock, so client calls at evenings or weekends are captured with a full transcript and summary rather than going to a voicemail nobody checks until morning. Your team reviews the structured call record when they are back in the office.
- Does Sage disclose that calls are recorded?
- Yes. Sage announces recording at the start of every call so your firm meets two-party consent requirements in every jurisdiction you practice in. Every call is backed by a full, searchable transcript.
- Do we need to replace Smokeball or buy new phone hardware?
- No. Sage works alongside Smokeball, not instead of it, and CallSprout is cloud based and runs on the devices your team already uses. There is no new phone hardware to buy and nothing to rip out of your current setup.
The call data and matter context Sage captures is also a signal worth examining at the practice level. Our sister company Ereos builds custom AI for law firms and legal operations teams on its Watchtower platform, reading across the practice management systems your firm already runs.
When the answer is in your matter data, not just your phone line
CallSprout keeps your phone answered and your call records flowing into the Smokeball workflow your firm depends on. When you want AI that reads across your matters, billing history, and client communications to surface the patterns worth acting on, such as the matter type that drains associate time or the intake source that converts at the highest rate, that is what our sister company Ereos builds. Its Watchtower platform connects to the practice management tools your firm already runs and turns that data into signals your team can use.
Schedule a discovery call with EreosConnect CallSprout to Smokeball
Book a 15 minute call and we will get you set up.