CallSprout + eClinicalWorks
Connect Sage, your AI voice agent, alongside eClinicalWorks so every patient call is answered, fully transcribed, and summarized for your clinical staff, with call data captured in the CallSprout portal and ready for your team to act on. Available for eClinicalWorks.
How CallSprout works with eClinicalWorks.
Healthcare practices running eClinicalWorks already invest in a capable EHR. What the system cannot do on its own is answer the phone at 7 a.m. before the front desk arrives, handle the third call about the same prescription refill without anyone losing patience, or produce a clean written summary of what a patient said so the nurse does not have to chase it down later. Those gaps live at the phone, and that is where CallSprout works.
Sage, our AI voice agent, answers every inbound call to your practice, gathers the caller's name, reason for contact, and any other details your workflow requires, then generates a structured AI summary your staff can review in the CallSprout portal and act on in eClinicalWorks. Because Sage is built on CallSprout's cloud phone platform, it runs around the clock with no hardware to install and no change to the EHR your clinicians already know.
eClinicalWorks exposes FHIR R4 APIs through its developer portal, and CallSprout connects to that layer to read the patient and scheduling data your team depends on. The result is a phone system that works with your EHR investment rather than alongside it in a separate silo. If you want to see the full picture of how CallSprout handles healthcare calls, the healthcare industry page covers how other practices use the platform.
CallSprout and eClinicalWorks, working together.
What Sage does once your call data flows into the tools you already use.
Sage answers patient calls around the clock, collecting the caller's name, reason for contact, and callback details so nothing falls through to voicemail and your morning queue starts with complete information.
At the end of every call, Sage produces an AI-generated summary of what the patient said. Your front desk and clinical staff read the full picture in plain language in the CallSprout portal, then act inside eClinicalWorks without listening back to recordings.
Every call is transcribed in full so your team has a complete verbatim record of what was said, who said it, and when. Transcripts are stored securely and are available for quality review, compliance documentation, or staff training.
CallSprout routes each caller to the right destination using the rules you define: after-hours to an on-call line, prescription refills to a nurse queue, urgent calls to a direct number. Routing runs on CallSprout's own phone network.
A phone system that fits around eClinicalWorks
Most EHR-adjacent phone products ask you to change how your practice operates. CallSprout does the opposite. Sage slots into your existing call flow, answers with a greeting your patients recognize, and works through the call the same way a trained front desk agent would: gathering the caller's name, understanding the reason for the call, and capturing everything accurately before your staff picks it up.
Because eClinicalWorks uses FHIR R4 APIs, CallSprout can read the data your practice already maintains and use it to inform how calls are handled and routed. Your EHR stays the system of record. Sage handles the front end of the call so your team spends their time on clinical work rather than phone triage. See how AI transcription feeds into the rest of your workflow once Sage captures the call.
Complete call capture, ready for your team to act on
The most common complaint about phone systems in healthcare is that information gets lost. A patient calls about a medication concern, leaves a voicemail, and the nurse who picks it up three hours later has no context. Sage solves that by listening to the entire call, transcribing it in full, and distilling it into a clean structured summary your team can read in seconds.
That summary includes the patient's stated reason for calling, any details they volunteered about symptoms or medications, their preferred callback time, and any follow-up they requested. Your staff reads it in the CallSprout portal and knows exactly what needs to happen next, with no gap between what the patient said and what your team hears. The full transcript is also stored so your quality and compliance teams have a complete record when they need it.
After-hours coverage without an answering service
Healthcare practices often rely on costly third-party answering services to cover calls outside office hours. Sage replaces that layer with an AI agent that answers in your practice's voice, gathers the same information your front desk would, and applies your after-hours routing rules so urgent calls reach the right person without waking the entire on-call team.
Patients who call about a prescription refill at 9 p.m. get a clear answer about when to expect a callback. Patients with a symptom that warrants a nurse callback get routed directly. Everyone else gets their information captured and queued for the morning. Because Sage runs on CallSprout's reliable cloud platform, coverage holds regardless of staffing and volume. Read more about how Sage handles inbound calls.
HIPAA-covered and consent-forward by design
Every CallSprout account operating in a healthcare context runs under a Business Associate Agreement. Sage announces at the start of every call that the call is being recorded, satisfying two-party consent requirements in the states that require it and ensuring patients are never surprised that their conversation is captured.
Transcripts and call summaries are stored on CallSprout's secure infrastructure with access controls your administrator configures. The data stays within your account and is never used to train models or shared with third parties. If you want to review the BAA terms or discuss your practice's specific compliance requirements, book a call with our team and we will walk through it with you.
What this looks like day to day.
The 8 a.m. flood of prescription refill calls, appointment questions, and lab result inquiries hits before your front desk has settled in. Sage answers every call simultaneously, captures each patient's details and reason for calling, and queues a structured summary so staff can work through the backlog systematically rather than playing voicemail triage.
A patient calls at 10 p.m. with a question about their discharge instructions. Sage answers, gathers the details, routes urgency correctly, and produces a transcript summary waiting for your on-call provider. Non-urgent calls are queued for the morning team with full context, and no call goes unanswered.
A practice with several providers and departments needs calls to reach the right person without putting patients through a confusing phone tree. Sage uses the routing rules you define on CallSprout's phone network to direct cardiology patients to cardiology, referral calls to the scheduling team, and billing questions to the billing department, all without a receptionist manually transferring calls.
Getting connected to eClinicalWorks.
- 1
Book a 15 minute call and tell us how your practice uses eClinicalWorks, which call types you want Sage to handle, and what your after-hours workflow looks like.
- 2
We connect Sage to your eClinicalWorks environment through its FHIR R4 APIs and configure your routing rules, call scripts, and summary format to match how your practice operates.
- 3
Sage starts answering patient calls, capturing full transcripts, generating structured summaries for your team, and routing each call according to your rules. Book your call to get started.
Have Sage call you.
The fastest way to see how Sage handles your calls is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
eClinicalWorks, answered.
- Does CallSprout integrate with eClinicalWorks?
- Yes. CallSprout connects to eClinicalWorks through its FHIR R4 APIs so Sage can work with the patient and scheduling data your practice maintains. Sage answers calls, captures full transcripts, and generates structured summaries your team can review in the CallSprout portal alongside their eClinicalWorks workflow. Book a call and we will walk through what the setup looks like for your practice.
- Is CallSprout HIPAA compliant? Does it sign a BAA?
- Yes. CallSprout operates under a Business Associate Agreement for healthcare accounts. Sage also announces at the start of every call that the call is being recorded, so you meet two-party consent requirements in states that require it. Book a call to review the BAA and compliance details with our team.
- Can Sage handle appointment scheduling calls?
- Sage captures everything a patient says about scheduling, including their preferred time, provider, and reason for the appointment, and produces a structured summary your front desk can act on. Direct self-scheduling write-back into eClinicalWorks depends on the healow scheduling path, which is a gated partner integration. Our team will walk through what is achievable for your specific setup when you book a call.
- What does Sage do with the patient information it captures?
- Sage transcribes the full call and generates a structured AI summary of the patient's name, reason for calling, any details they shared, and any follow-up they requested. That information is available in the CallSprout portal for your staff to review and act on. No call data is used to train models or shared with third parties.
- Can Sage answer calls when the office is closed?
- Yes. Sage answers around the clock with no change in how it behaves. You define your after-hours routing rules, and Sage applies them on every call: urgent calls reach your on-call line, routine calls are captured and queued for the morning, and no patient call goes unanswered.
- Does Sage replace our front desk?
- No. Sage handles the phone so your front desk handles less of it. Your staff still manages clinical decisions, patient relationships, and anything that requires judgment. Sage takes the call volume, captures the details accurately, and hands your team a complete picture instead of a stack of voicemails. Think of it as freeing your people rather than replacing them.
- Do we need to replace eClinicalWorks or buy phone hardware?
- No. Sage works alongside eClinicalWorks and does not require any change to your EHR workflow. CallSprout is cloud based and runs on the devices your team already uses. There is no new hardware to buy and nothing to rip out of your current setup.
The call data Sage captures is also a signal worth acting on beyond the individual call. Our sister company Ereos builds custom AI for healthcare organizations on its Watchtower platform, reading across the systems and data sources a practice already runs.
When the answer is in your patient data, not just your phone line
CallSprout keeps your phones answered and every patient call captured for your clinical team. When you want AI that reads across your EHR, scheduling, and communication data to surface the patterns driving call volume, the gaps in care follow-up, or the departments that need more capacity, that is what our sister company Ereos builds. Its Watchtower platform connects to the tools your practice already runs and turns that data into signals your team can act on, not just reports to read.
Schedule a discovery call with EreosConnect CallSprout to eClinicalWorks
Book a 15 minute call and we will get you set up.