Signs It's Time to Switch Your VoIP Provider

Breaking up is hard to do, but staying with a VoIP provider that keeps letting you down is harder. If you have been thinking about cutting ties, do it for the right reasons. Below are the warning signs that your current provider is not the one, and what a better relationship with your business phone system should look like.

Appearances can be deceiving

You were flattered when they came on strong. Who would not fall for a provider promising uninterrupted phone service and looking like a million bucks in those slick, high-gloss marketing folders? The website made everything sound so fulfilling.

Then came the empty promises. Worse yet, you found out you were being taken advantage of. Plenty of providers include the basics for free, but yours had the nerve to charge extra for caller ID, call filtering, call forwarding, and call waiting. Features that should come standard became line items on your bill.

The pricing does not add up

Sure, you played it coy at first. You made it clear you wanted a quality relationship built to last, not something as shallow as a low price.

But it was an irresistible price, which is usually a sign that something is too good to be true. With so much competition in the market, many VoIP providers offer packages that are within dollars of each other. The smarter move is to base your decision on your needs first and price second. The good news is you do not have to choose between the two. Switching to VoIP often costs around 30% less than legacy phone service, so the right provider can save you money and still cover everything your team needs.

Lip service and broken promises

Has anyone else in your life ever broken that many promises so quickly? Just like a marriage certificate, a service level agreement is a serious obligation.

They say it is not their fault when servers go down. It is never them, it is you. It was your broadband connection. There are certain things, they claim, that they cannot control.

Have you ever heard such a lame excuse? They should have been looking out for your needs from the very start. A provider that truly cares about uptime designs for redundancy and failover, so a single hiccup never takes your phone lines offline. CallSprout runs on a 99.999% uptime network built for exactly that.

We have only just begun

You were upfront about it. You made it known that you expected the family to grow. Was your VoIP provider okay with business growth? They talked the talk, but in the end they could not deliver more phone lines quickly, if at all.

Now you need multi-location phone management and a full list of features at no additional cost. You need scalability that was supposed to be a given. And you need your staff to be able to work from anywhere without a fight.

The one unforgivable thing

It was the moment they should never have failed you.

You assumed things like this were automatically taken care of, and it never dawned on you to check. Then the unexpected happened. You dialed 911, and nothing happened.

You assumed they had made the FCC-required arrangements to connect your VoIP system to the PSTN so you had access to vital emergency services. Nobody should have to ask about something so basic. That was the final straw.

Answer every call, even the ones you miss

A reliable network is the foundation, but the best phone system also helps you capture business you would otherwise lose. The CallSprout AI Voice Agent answers calls around the clock, transcribes every conversation, and routes callers based on your CRM and the tools you already use. Instead of sending callers to voicemail, you greet them, qualify them, and get them to the right person automatically.

If you are weighing your options, it helps to come prepared. Our list of questions to ask potential VoIP providers makes it easy to separate the providers who care about your needs from the ones who only care about the sale.

Ready to start a better relationship

When the service commitments your VoIP provider made are not being kept, they are costing you business or worse. That is grounds for immediate divorce, case dismissed.

When you are ready to move on, here is what a healthy relationship with CallSprout looks like:

• With multiple redundancies and failover, your phone lines stay up, especially in an emergency.
• Our packages are all-inclusive. We offer a complimentary suite of options that legacy phone companies charge big bucks for, including auto-attendant, voicemail to email, and call forwarding.
• Our service is easily scalable, growing only as fast or as slow as your business does.
• Switching often costs around 30% less than traditional phone service, without sacrificing convenience or quality.

Sound too good to be true? Review the full CallSprout platform and check our pricing to see exactly how much you can save, or book a demo to see it in action.