Are you thinking about upgrading your business communications? If so, you’re not alone. VoIP services are quickly becoming the go-to tool for handling business chatter.
With its growing popularity, it’s no surprise that the VoIP services market is set to skyrocket to $236.25 billion by 2028.
So, what exactly are VoIP phone systems for small businesses?
A VoIP (Voice over Internet Protocol) allows you to initiate calls over the Internet without the need for a traditional phone line. The best business VoIP providers offer different plans based on the size and needs of the company.
From streamlining communication to offering top-notch customer support during those inevitable growing pains, VoIP systems like CallSprout Voice help companies, especially small ones, improve their communication tactics.
At CallSprout, we’re dedicated to providing innovative solutions that empower businesses to stay connected and thrive.
If you’re on the hunt for VoIP solutions, you’ve come to the right place! We’ve hand-crafted a list of the ten best VoIP phone systems for small businesses and enterprises to help you find the perfect fit.
1. CallSprout Voice
CallSprout Voice is a leader in providing affordable and high-quality VoIP services. Tailored for small businesses, it offers a combination of features, flexibility, and customer care that makes it the best choice among the options available.
Pricing:
CallSprout offers transparent, competitive pricing plans customized to the needs of small businesses, with no hidden fees. You can request a quote here.
Features:
- Customizable Call Routing: Direct calls efficiently with customizable routing options that adapt to your business needs.
- Voicemail-to-Email: Never miss an important message with voicemails delivered straight to your inbox.
- CRM Integration: Seamlessly integrate with existing CRM systems for streamlined operations.
- Scalable Plans: Start small and expand your service as your business grows.
- 24/7 Support: Count on round-the-clock experts to help resolve any issues quickly.
Pros:
- High customization options.
- Excellent client support.
- Easy integration and usability.
Cons:
- Advanced features may require a learning curve.
2. RingCentral MVP
RingCentral MVP is an excellent choice for those seeking feature-rich small business phone systems VoIP that handles both communication and collaboration. Even their basic plans pack a punch, offering tools that keep your team connected and productive.
Pricing:
RingCentral’s pricing ranges from $9.99 to $35 per month, with plans that cater to businesses of all sizes.
Features:
- Unlimited Calling: Make unlimited calls within the US and Canada.
- Video Conferencing: Host virtual meetings with ease.
- App Integration: Connect seamlessly with popular business apps.
- Team Collaboration: Benefit from built-in messaging and collaboration tools.
Pros:
- Comprehensive features across all VoIP phone system for small business plans.
- Reliable and consistent service.
- Strong integration with other business tools.
Cons:
- Pricing may be steep for smaller businesses.
- Some advanced features are locked behind higher-tier plans.
3. Nextiva Business Communication
Nextiva offers a reliable and user-friendly VoIP system that is ideal for small businesses. Known for its excellent customer service, Nextiva is a great choice for companies prioritizing professional support.
Pricing:
Nextiva’s plans start at just over $20 per month, with competitive pricing and discounts available for annual subscriptions.
Features:
- Unlimited Calling: Make as many calls as you need without worrying about extra costs.
- Voicemail-to-Email: Conveniently access your voicemails via email.
- Call Analytics and Reporting: Get detailed insights into your call activity.
- CRM Integration: Easily connect with your CRM software for streamlined operations.
Pros:
- Outstanding customer service.
- Simple setup and user-friendly interface.
- Robust call management features.
Cons:
- Basic plans lack some advanced features.
4. FreeConferenceCall
FreeConferenceCall is an excellent VoIP phone system for small businesses on a tight budget. As the name suggests, it provides free conferencing services, making it highly sought after for teams that need to communicate frequently without incurring high costs.
Pricing:
FreeConferenceCall offers an innovative pay-what-you-can model, which is ideal for businesses looking to minimize costs.
Features:
- Free HD Audio Conferencing: Enjoy clear, high-quality audio calls.
- Screen Sharing & Video Conferencing: Collaborate easily with visual tools.
- International Calling: Reach contacts around the globe.
Pros:
- No hidden fees.
- Simple and user-friendly.
- No long-term commitments are required.
Cons:
- Fewer features compared to paid alternatives.
- Customer support could be more responsive.
5. Dialpad
If you’re tech-savvy and looking for something that seamlessly integrates with your existing apps, Dialpad might be just what you need. This small business phone system Voip stands out for its AI-driven communication tools. The AI tools offer a forward-thinking solution for businesses that love to stay ahead of the curve.
Pricing:
From $15 a month, Dialpad’s pricing is fair and designed to accommodate businesses of all sizes. The standard plan covers most essentials that small companies typically need – without breaking the bank.
Features:
- AI-powered call transcription that saves you time by automatically capturing key details from your conversations.
- Smooth integration with G Suite and Microsoft 365, so you can keep all your tools in sync.
- Reliable voicemail and call forwarding, ensuring you never miss an important message.
- Video conferencing capabilities that help you stay connected with your team, no matter where they are.
Pros:
- AI features enhance efficiency.
- Seamless integration with other tools.
- User-friendly interface.
Cons:
- AI might be overkill for some businesses.
- Client relations can be slow.
6. HubSpot
While HubSpot is best known for its CRM, its VoIP service seamlessly integrates with the broader HubSpot ecosystem. This makes it a strong contender for businesses already utilizing HubSpot’s suite of tools.
Pricing:
Both Sales Hub and Service Hub packages start at $90 a month.
Features:
- CRM Integration: HubSpot’s VoIP service is deeply integrated with its CRM, ensuring all your communication data is in one place.
- Call Tracking and Recording: Keep tabs on your calls with built-in tracking and recording, helping you monitor performance and improve customer interactions.
- Voicemail Transcription: Missed a call? HubSpot transcribes your voicemails so you can quickly read and respond without having to listen.
- In-Depth Analytics: HubSpot offers comprehensive reporting and analytics tools that give insights into your communication patterns and customer interactions, helping refine your approach.
Pros:
- Seamless HubSpot integration.
- Ideal for existing HubSpot users.
- Detailed reporting and analytics.
Cons:
- Pricing may be steep for smaller businesses.
- Primarily beneficial within HubSpot’s ecosystem.
7. Ooma Office Essentials
Ooma Office Essentials is a straightforward and budget-friendly VoIP phone system for small business. It makes an excellent choice for companies that need reliable communication without unnecessary complexity.
Pricing:
Ooma Office Essentials offers affordable pricing tailored to small business needs from $19.95 to $29.95 a month.
Features:
- Unlimited Calling: Enjoy unlimited calls within the US, Canada, and Mexico.
- Virtual Receptionist: Handle incoming calls efficiently with an automated virtual receptionist.
- Call Management: Includes call forwarding and blocking features to manage communication seamlessly.
- Conference Calling: Easily set up conference calls for team meetings or client discussions.
Pros:
- Highly affordable for small businesses.
- User-friendly setup and operation.
- Responsive customer assistance.
Cons:
- Limited advanced features compared to higher-end solutions.
- Basic interface that may lack visual appeal and advanced customization.
8. Vonage Basic
Vonage has built a solid reputation in the VoIP industry. Its basic plan is perfect for small businesses that need reliable communication without excessive features.
Pricing:
Pricing starts at $13.99 a month, providing features that cover most small business needs without unnecessary extras.
Features:
- Unlimited Calling: Enjoy unlimited calls within the US and Canada, making staying connected with clients and partners easy.
- Mobile App: Stay connected on the go with Vonage’s mobile app, which allows you to manage calls from anywhere.
- Call Blocking and Forwarding: Easily block unwanted calls and forward important ones, ensuring smooth communication.
- Business App Integration: Vonage integrates with popular business applications, streamlining your workflow.
Pros:
- Reliable service that gets the job done.
- Intuitive interface that’s easy to navigate.
- Convenient mobile app for on-the-go management.
Cons:
- Lacks advanced features found in premium plans.
- The interface could benefit from a modern refresh.
9. 8×8 Express
8×8 Express is a robust VoIP phone systems for small business with international capabilities. Its robust set of features at a competitive price makes this service a great value.
Pricing:
Plans start at $15 monthly based on user count, with discounts available for annual subscriptions.
Features:
- Unlimited Global Calling: Make unlimited calls to 14 countries, ensuring global connectivity.
- HD Video Conferencing: Host high-quality video meetings with ease.
- CRM Integration: Seamlessly connect with CRM and other business tools.
- Auto-Attendant: Efficiently manage incoming calls with an automated attendant.
Pros:
- Extensive global calling options.
- Comprehensive feature set for business needs.
- Excellent value for the price.
Cons:
- Customer support response times can be slow.
- Some advanced features are reserved for higher-tier plans.
10. Zoom Phone
Zoom Phone extends the capabilities of the widely used Zoom platform, making it a natural choice for businesses already leveraging Zoom for meetings. It’s designed to seamlessly integrate with your existing workflows, particularly in remote and hybrid environments.
Pricing:
Basic, metered plans start at $10 a month. Each plan caters to various business sizes, supporting both remote and hybrid work setups.
Features:
- Seamless Zoom Integration: Effortlessly combine voice and video with Zoom Meetings.
- HD Voice Calls: Clear, high-definition audio for professional communication.
- Voicemail and Call Recording: Keep records of meaningful conversations.
- Auto-Attendant and Call Routing: Manage calls efficiently with automated systems.
Pros:
- Perfect integration with Zoom Meetings.
- Quick and straightforward setup.
- Ideal for supporting remote and hybrid teams.
Cons:
- Limited features outside Zoom’s ecosystem
- Can be pricey for smaller enterprises.
Key Features to Consider When Choosing a VoIP Phone System
Now that we’ve taken a good look at some of the best VoIP systems for small businesses – let’s take a closer look at the non-negotiable features you should consider before choosing this service.
Ease of Use
Most Smartphones, computers, and IP phones can integrate easily with VoIP services. Check to make sure that Your VoIP system is intuitive to allow your team to use it with ease from day one. A complicated interface can slow down operations, so simplicity is key.
Auto Attendant Feature
An efficient auto-attendant streamlines your call management by directing callers to the right place without needing a live operator.
Security
Safeguarding your business’s communication is non-negotiable. Choose a VoIP phone system for small business with robust encryption and security features to protect sensitive data by tactics such as multi-factor verification, strong passwords, and firewalls.
Customization and Flexibility
Rule of Thumb: Your VoIP system should grow with your business.
Opt for features that allow you to adjust settings and expand capabilities as your team or customer base increases. This flexibility guarantees that your communication tools can adapt to changes in your business without requiring a complete system overhaul.
Final Thoughts
Finding the best business VoIP providers isn’t just a smart move—it’s a major key to keeping your business connected, efficient, and ready to handle anything. A reliable VoIP system streamlines communication, aids remote work, and can adapt as your business grows.
CallSprout offers exactly that: a cloud-based solution tailored for small businesses, with flexible call routing, seamless integrations, and a 24/7 helpline.
Want to take your business communication to the next level? Our dedicated team of experts will help you choose the perfect service package for your company, in addition to providing consistent customer support.
Contact us and discover how we can keep your business thriving!
