Benefits of VoIP: Why Your Company Should Switch
Discover the top benefits of VoIP for business, from lower phone bills and easy setup to call routing, voicemail transcription, and built-in flexibility.
VoIP has grown out of its experimental phase and is now a proven business solution. If you have held off on switching, you are far from alone. It is wise to move cautiously when you are considering a change to something as crucial to operations as your phone system.
The good news is that the technology has matured. The early bugs have been worked out, and VoIP has gone from bleeding edge to mainstream. There are many reasons to make the switch, but the biggest one is cost savings. It is now more expensive to cling to a traditional voice system than it is to put a modern cloud phone platform to work for your company. Here is why your company should make the switch.
You will save money, and a lot of it
This benefit is so important that it leads the list. Remember the adage that time is money? That is literally the case if you are still using traditional phone lines. Voice communication over a Packet-Switched Telephone Network (PSTN) is charged by the minute, and the cost climbs even higher when you make international calls.
VoIP frees you from that dedicated and expensive network. It uses the internet as a backbone, so your main expense becomes the monthly internet charge you already pay your ISP. In most cases, the cost of VoIP becomes a predictable monthly fee. Many businesses that switch see meaningful savings on local and international calls, and CallSprout's VoIP is often around 30% less than legacy phone service. If you want to put real numbers to it, see how much CallSprout's VoIP can save your business each year.
Less expensive equipment
Unlike many technology swaps, moving to a VoIP communications platform does not require you to buy all new equipment. In many cases, the phones you already have will do, and your computers can be pressed into service.
Do not worry about older technology like fax machines. If they are still necessary for your business, an inexpensive adapter keeps them in service. You can also retire them entirely, because a VoIP system lets you send and receive faxes from your computer.
Your employees likely all have smartphones. Their internet connectivity means those devices can take advantage of your new VoIP service too. Teams especially appreciate call routing, which lets calls to an office extension follow them while they are out on the road. It is a real productivity booster.
Built-in extra functionality
Nobody likes coming back to their desk and wading through a full voicemail box. Voicemail-to-email transcription is a common feature on VoIP systems. You can set your system to transcribe voicemail and calls to text and deliver them straight to your inbox.
No more notepads full of scribbled names and transposed phone numbers. As an added benefit, you can archive these messages or even add them to a searchable database.
Smarter answering and routing
The fastest way to lose a customer is to miss their call. A VoIP service lets you add an auto attendant so callers can interact with a simple menu and reach the right place quickly. This is a cost-effective way to get frequently requested information, such as your store hours, to inbound callers without tying up your team.
You can take this further with an AI Voice Agent that answers every call, transcribes the conversation, and routes the caller based on what they need and what is in your CRM. Instead of forcing people through a rigid phone tree, it has a natural conversation and sends each caller where they should go. If you are weighing your options, our guide on whether an AI voice agent or a human answering service fits your business is a helpful next read.
Beyond sound
One of the most useful aspects of switching to VoIP is that you blend the power of computer technology with communication. Call a client and share a presentation while they follow along on their screen. Send files in the middle of a conversation. Your phone is no longer just a device for transmitting and receiving sound. Video conferencing becomes a standard part of the toolkit.
No roadblocks
The capital expense of changing business systems is often one of the main reasons a company puts off switching to VoIP. Because VoIP is internet-based, these platforms are easy to integrate with the business applications you have already invested in.
You will appreciate the ability to place an outbound call by locating a contact in your everyday tools. A VoIP system that connects to the tools you already use, including your CRM, gives your team a real boost in productivity. Switching also lets you breathe easier about scalability. Because the platform is virtual, it is inexpensive to add lines when you need them, and only when you need them. CallSprout runs on a cloud phone system built on a 99.999% uptime network, so reliability scales right along with you.
At CallSprout, we design affordable communication systems that meet the current and changing needs of your business, with voice, video, and fax for desktop, web, and mobile. See CallSprout pricing to find out exactly how much you can save, or book a demo to watch the AI Voice Agent answer a call live.