Is your internet down? Find your provider's outage page.
Enter your street address or ZIP code, pick your internet provider, and we will send you to that provider's own outage page. We do not monitor outages ourselves, so the provider's page is where you will see what is happening in your area.
Find your provider's outage page.
Start with your street address or ZIP code. We list the internet providers that report service there, then you tell us which one is yours.
We send an address to the U.S. Census Bureau only to find its census block. We do not store it.
Providers report this data to the FCC themselves. An address search shows the census block around the address, and a ZIP code search shows results by ZIP code, where the speeds are the fastest each provider advertises anywhere in the ZIP. A provider on this list may not serve your exact address, and the speeds are not what you will get. Confirm with the provider before you order.
What this tool does and does not do
- If you enter a street address, we use the U.S. Census Bureau's geocoder to find its census block, then list the providers that report service in that block. The address goes to the Census Bureau only for that, and we do not store it.
- The FCC's per-building data is licensed, so we show the block, not the building. A provider on the list may not serve your exact address.
- If the address cannot be matched, we fall back to ZIP code results and say so. We do not store a ZIP code you enter either.
- We cannot tell you whether an outage is happening. We send you to each provider's own outage page, so that is where you will see current information.
Try these steps first.
- Step 1
Restart the modem and router
Unplug both, wait about 30 seconds, plug in the modem first, give it a couple of minutes, then plug in the router.
- Step 2
Check your provider's outage page
Use the tool above to open it. If the provider reports an outage in your area, restarting your equipment will not fix it.
- Step 3
Try a mobile hotspot
Turn on the hotspot on your phone and connect a laptop. If that works, the problem is with your office connection, not your devices.
- Step 4
Call your provider
If nothing above helps, report the problem. Have your account number ready and say which steps you have already tried.
What happens to your phones when the office internet drops?
Your numbers run on the CallSprout network, not in your office. If your desk phones go offline, calls can ring the CallSprout mobile app, or a cell phone through find-me/follow-me, as long as you have set that up ahead of time. Your desk phones reconnect once the internet is back.
Tired of internet outages? Add a second connection.
A second connection from a different provider, or over a different technology, keeps your office online when one goes down. We'll find you a backup connection at no cost: we track down the providers that serve your location, coordinate quotes and install dates with you, and you sign directly with the provider you choose.
Internet outage check questions
- Can this tool tell me if my internet is down right now?
- No. We do not monitor internet outages. The tool lists the providers that report service near your address or ZIP code and links to each provider's own outage page, where you can see what the provider is reporting.
- Where does the provider list come from?
- From the FCC National Broadband Map, which is built on filings that internet providers make to the FCC. We show it by census block for an address, or by ZIP code, so a provider on the list may not serve your exact address.
- Do I need to enter my street address?
- No. A ZIP code works too, but an address gives a closer answer. We send the address to the U.S. Census Bureau's public geocoder to find its census block, and we show the providers that report service in that block. The FCC's per-building data is licensed, so we cannot show results for the building itself. We do not store the address or the ZIP code you enter.
- My provider has no outage page here. What should I do?
- Contact the provider directly, by phone or through its app or website. We only link to official outage pages we have opened and confirmed ourselves, never to third-party outage trackers.
- I don't see my provider in the list. Why?
- Smaller and local providers do not always file for every area, and a provider that resells another network may be listed under the network owner's name. Check your latest bill or your router for the company name.
- Will my CallSprout phones keep working if my office internet goes out?
- Your numbers run on the CallSprout network, not in your office, so they stay reachable. Calls can ring the CallSprout mobile app, or a cell phone through find-me/follow-me, as long as you have set that up ahead of time. Desk phones reconnect once the internet is back. How CallSprout handles outages
Want phones that keep ringing when the internet does not?
Start a free trial, or talk to us about a backup connection for your office.